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Solution · enterprise

Enterprise Communications Platform

Global-scale UCaaS for enterprises in 46+ countries. 99.999% uptime, SOC 2 + HIPAA + GDPR, MS Teams phone, white-glove deployment within 7 days.

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Enterprise communications that scale globally and deploy in 7 days

DialPhone AI Pro delivers enterprise-grade UCaaS and CCaaS on a single cloud-native platform. Over 46 countries, billions of minutes processed monthly, 99.999% uptime SLA, seven layers of security, and deployment timelines measured in days rather than quarters. The result: less time managing communications infrastructure, more time on the strategic initiatives that actually grow the business.

Built for global scale

  • 46+ countries served from a geographically distributed cloud footprint
  • Billions of minutes processed monthly with sub-100ms global routing
  • Multi-region data residency — US, Canada, EU, UK, AU, JP with per-workload controls
  • Multi-language support — English, Spanish, French, German, Portuguese with more in roadmap
  • Multi-currency billing — consolidated invoicing by region or entity
  • White-label options for MSPs and large distribution partners

Infrastructure is the easy part; what matters is the operational excellence that turns raw capacity into a reliable service. DialPhone maintains a Global Network Operations Center staffed 24/7, runs chaos engineering drills quarterly, and publishes a public status page for real-time and historical uptime data.

Seven layers of enterprise-grade security

  1. Network — global edge with DDoS protection, BGP-level isolation, carrier-grade signaling
  2. Transport — TLS 1.2+ with certificate pinning and HSTS everywhere
  3. Storage — AES-256 at rest with customer-managed KMS on request
  4. Identity — SAML 2.0 and OIDC single sign-on, SCIM user provisioning, hardware-key MFA
  5. Authorization — role-based access control with fine-grained permissions and segregation of duties
  6. Audit — real-time immutable audit logs streamed to your SIEM via syslog or webhook
  7. Governance — customer data never used to train public AI models; regional admin boundaries

Compliance programs: SOC 2 Type II, HIPAA with BAA, GDPR, FINRA, PCI-DSS, CCPA, Australia Privacy Act, UK DPA. See the full trust center →

Microsoft Teams phone, embedded

Operator Connect certified — add DialPhone as a Teams voice provider via the Teams admin center in hours. Users keep their Teams identity, meeting controls, and call history. DialPhone layers on AI calling, SMS, online fax, and omnichannel contact center without leaving the Teams client.

For customers with complex routing requirements or existing SBC investments, DialPhone Direct Routing is supported alongside Operator Connect. Mixed deployments are common in organizations with multiple regions or regulated subsidiaries.

See Microsoft Teams solutions → · See the integration →

Open API plus 500+ pre-built integrations

Flagship enterprise systems integrate natively with bi-directional sync: Salesforce (with custom objects), ServiceNow, Dynamics 365, SAP, Workday, HubSpot, Zendesk, Intercom.

For custom workflows: open Voice API, Messaging API, Webhooks, and developer sandbox. Full API documentation at developers.dialphone.com. Enterprise customers get sandbox tenants, dedicated technical account managers, and quarterly architecture review with the integrations team.

See all integrations →

White-glove deployment

  • National rollout in 7 days for 1,000–10,000-seat deployments
  • Dedicated Customer Success Manager from contract signature through steady-state
  • Project-managed migration — number porting, user provisioning, routing design, dial-plan unification
  • Change management support — train-the-trainer materials, launch comms, user-adoption metrics
  • Parallel-running — old and new systems coexist during cutover to de-risk the transition

Enterprise migrations that used to take 6–12 months on legacy platforms complete in 7–30 days on DialPhone. The difference is the software architecture: there’s no physical hardware to install, no dial-plan translator to debug, no on-premises SBC to provision unless you want one.

Measurable business impact

Aggregate results from DialPhone enterprise customers in the first six months post-migration:

  • 32% reduction in total cost of ownership — consolidating from 4+ vendors to 1
  • 2.5 hours saved per employee per week — AI handling admin, wrap-up, CRM logging
  • 28% faster ticket resolution in contact center deployments
  • 40% ticket deflection via Smart Virtual Concierge
  • $1M+ annual savings projected for organizations above 2,000 seats

Customer story — CareFirst Clinics

CareFirst Clinics, a 40-provider multi-location healthcare network, replaced 15 legacy PBX systems and an unreliable remote-work setup with DialPhone in 6 weeks. Results at 12 months:

  • $120,000 annual savings on hardware, service contracts, and licenses
  • 100% uptime across distributed clinical staff
  • Seamless call flipping between desk, mobile, and headset for hybrid providers
  • HIPAA-compliant end to end with BAA in place

Read the CareFirst case study →

Compliance-ready for every industry

  • Healthcare — HIPAA BAA, EHR integration, clinical communication workflows
  • Financial services — FINRA, PCI-DSS, trade-floor recording
  • Legal — privilege-safe retention, conflict-check workflows
  • Insurance — TCPA-compliant predictive dialing, policy-holder servicing
  • Real estate — multi-office, multi-agent with centralized compliance recording
  • Education — FERPA-aware student communications, district-wide deployments

Talk to enterprise sales

Pricing is custom for enterprise deployments and reflects seat count, region, channel mix, contact-center tier, and integration scope. A typical proposal includes seat licensing, dedicated support, SLA commitments, and white-glove deployment services.

See how DialPhone compares to RingCentral at enterprise scale → · See enterprise alternatives to 8x8 →

Enterprise Communications Platform — FAQ

What is an enterprise communications platform?
An enterprise communications platform is a unified system that delivers business calling, messaging, video meetings, contact center, and developer APIs at global scale with carrier-grade reliability, enterprise security and compliance, and deep integration with mission-critical business systems. DialPhone's enterprise platform operates across 46+ countries with a 99.999% uptime SLA, 500+ pre-built integrations, open API access, and dedicated deployment and support teams. It meets SOC 2 Type II, HIPAA, GDPR, FINRA, and PCI-DSS requirements out of the box.
How does DialPhone compare to Cisco, Avaya, or Mitel?
Cisco Webex Calling, Avaya, and Mitel are established legacy platforms with on-premises heritage and PSTN-centric architectures. DialPhone is AI-native and cloud-native from the ground up, with a unified UCaaS + CCaaS stack (versus separate SKUs on the incumbents), published per-user pricing, and deployment measured in days rather than quarters. Large organizations typically migrate to DialPhone when legacy renewal cycles force a decision, or when the AI-driven productivity gains (2.5 hours saved per employee per week on average) justify changing vendors.
Is DialPhone SOC 2 Type II certified?
Yes. DialPhone is SOC 2 Type II audited annually. The SOC 2 report is available under NDA to qualified prospects and existing customers. Additional attestations include HIPAA Business Associate Agreement availability, GDPR Article 28 Data Processing Agreement, PCI-DSS for payment over phone, and FINRA compliance for financial-services recording and retention.
What SLAs do you offer?
Enterprise customers receive a 99.999% uptime SLA (approximately 5.26 minutes of allowed downtime per year) covering the core voice, messaging, and video platform. Availability is measured at the global control-plane layer; regional failover is automatic with no customer action required. Service credits are defined in the Enterprise Master Services Agreement and kick in automatically for qualifying outages.
How do you handle data residency?
DialPhone supports data residency in the United States, Canada, European Union (Frankfurt, Dublin, Paris), United Kingdom, Australia, and Japan. Customers select residency per workload — voice recordings can be pinned to EU while call signaling uses global routing, for example. Multi-region deployments default to regional primary with encrypted cross-region backup. Residency elections are contractually enforced and auditable.
Do you support Microsoft Teams phone?
Yes. DialPhone offers both Microsoft Teams Operator Connect (certified partner) and Direct Routing for Teams. Operator Connect deploys in hours via the Teams admin center; Direct Routing supports customers with existing SBC infrastructure or complex routing requirements. Your users keep their Teams identity and call controls — DialPhone adds AI calling, SMS, and fax alongside. See the dedicated /solutions/ms-teams page.

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