The AI contact center that scores every conversation automatically
DialPhone is an omnichannel AI contact center that unifies voice, 20+ digital channels, and workforce engagement tools on one platform. Instead of sampling 1 to 2 percent of interactions for quality review, the AI runs on 100 percent. Instead of guessing at customer sentiment, managers see it plotted in real time. Cases resolve 80 percent faster, CSAT climbs, and agents stop burning time on manual wrap-up notes. Pricing starts at $65 per user per month with transparent tiers — no hidden enterprise premium.
Omnichannel from day one
Your customer reaches you on WhatsApp and you reply inside the same conversation thread they started in Instagram last week. The agent desktop unifies every channel with shared context, a single CRM-backed customer record, and zero handoff between inboxes.
- Voice — inbound queues, outbound dialing, call recording, live transcription
- Messaging — WhatsApp Business, Facebook Messenger, Instagram, X (Twitter), Apple Messages for Business
- SMS and MMS — shared team inboxes, AI drafting, TCPA/10DLC compliance
- Email — threaded ticketing with auto-routing
- Live chat — web widget with proactive triggers
- Async — co-browse, screen share, file transfer
Every channel routes through the same queue, hits the same SLA, and reports to the same analytics dashboard.
AI that scores 100% of interactions
AI Quality Management
Every call, text, chat, and email is scored against custom criteria the moment it ends. Coverage goes from manual 1–2 percent to automated 100 percent. Agents see personalized feedback the same day. Managers save 10+ hours per week they used to spend on call reviews. Explore AI Quality Management →
Real-time Agent & Supervisor Assist
During a live conversation the AI surfaces answers, past context, and suggested phrasing on the agent’s screen — pulled from the consolidated knowledge base (PDFs, FAQs, policy docs, product manuals). Average Handle Time drops 50 percent; First Contact Resolution rises 35 percent; new-hire ramp time goes from months to days. See AI Agent Assist →
AI Workforce Engagement
Demand forecasting, skill-based scheduling, and real-time adherence — all driven by the same interaction data the AI already processes. Employees get flexible self-service scheduling that reduces churn, and supervisors get predictive CSAT scores that flag pain points before surveys would. Explore AI Workforce Engagement →
AI Interaction Analytics
Traditional survey-based CX misses 95 percent of interactions. DialPhone analyzes 100 percent across voice and all 20+ digital channels with real-time frustration detection, automated root-cause analysis, keyword and competitor tracking, and predictive CSAT. Explore AI Interaction Analytics →
Smart Virtual Concierge for 24/7 self-service
Routine inquiries — order status, password reset, appointment booking, FAQ — get answered by a generative AI agent in English, Spanish, or French, 24 hours a day. When the AI can’t resolve, it warm-transfers to a human agent with a one-sentence summary so the customer never repeats themselves. Customers report 40 percent ticket deflection, which translates to lower headcount pressure and faster queue times for the complex work humans do best.
Meet the AI Receptionist (Smart Virtual Concierge) →
Outbound dialing with compliance built in
Predictive, progressive, and preview dialers for sales and collections teams with on-screen TCPA alerts, DNC list scrubbing, and time-window automation. Drag-and-drop scripts with real-time AI-enhanced guidance. Call blending so outbound agents answer inbound overflow without breaking cadence. Explore outbound dialing →
Proven results
Thread & Supply, a direct-to-consumer apparel brand, moved three separate tools (phone, email ticketing, social-DM inbox) onto DialPhone’s AI contact center in six weeks. The first six months:
- 35% call deflection via Smart Virtual Concierge
- 40% Average Handle Time reduction
- 98% CSAT (up from 84%)
- 19-point NPS improvement
Read the Thread & Supply case study →
Enterprise integrations
Fifty-plus native integrations including Salesforce Service Cloud, Zendesk, ServiceNow, HubSpot Service Hub, Intercom, Freshdesk, and Kustomer. Open APIs for custom objects, workflows, and bespoke CX stacks. See all integrations →
Security and compliance
DialPhone’s contact center meets enterprise security requirements out of the box: SOC 2 Type II audited, HIPAA-ready with BAA, GDPR with multi-region data residency, PCI-DSS for payment-over-phone, FINRA for financial services. Seven layers of protection including AES-256 at rest and in transit, role-based access control, and real-time immutable audit logs. Customer data is never used to train public AI models. See the trust center →
Contact center pricing
Transparent, per-user pricing — most competitors hide this behind “contact us”.
- Standard — $65/user/mo. Omnichannel routing across 20+ channels, screen recording, unified agent desktop.
- Professional — $95/user/mo. Adds AI Quality Management, real-time Agent Assist, Smart Virtual Concierge.
- Elite — $145/user/mo. Adds AI Workforce Management and supervisor analytics.
- Enterprise — custom. 30+ channels, advanced feedback management, custom workflows.
See full contact center pricing →
Who uses DialPhone’s AI contact center
- Mid-market customer support teams — faster resolution, higher CSAT
- Ecommerce and retail — omnichannel with social DMs
- Healthcare patient access — HIPAA-compliant with EHR integration
- Financial services — FINRA + PCI-DSS ready
- Contact center solutions overview
How it compares
- DialPhone vs Five9 — why teams switch from legacy CCaaS
- DialPhone vs Genesys — mid-market CX without enterprise complexity
- DialPhone vs Talkdesk — AI feature comparison
- Best AI contact center software 2026 — independent roundup