Contact Center pricing

Four tiers, published per-agent pricing at every level except Enterprise. Omnichannel across 20+ digital channels on every tier. No quote-only gating until you hit enterprise-specific custom requirements.

Standard

Teams ready for omnichannel with core features

$65 /agent/mo

Voice + 20+ digital channels (SMS, email, web chat, WhatsApp, Instagram, Apple Messages)
Skills-based routing
Call recording
Screen recording
IVR + AI self-service
Basic analytics
SOC 2, HIPAA BAA eligible

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Professional

Teams wanting AI quality management and Agent Assist

$95 /agent/mo

Everything in Standard, plus:
AI quality management (100% of calls scored)
Real-time agent assist
Smart Virtual Concierge (AI virtual agent)
Predictive CSAT
Supervisor analytics
Custom dashboards

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Elite

High-volume teams needing predictive dialer + WFM

$145 /agent/mo

Everything in Professional, plus:
Predictive dialer with TCPA safe-harbor
Progressive and preview dialers
AI workforce management (forecasting, scheduling)
Advanced feedback management
Custom speech analytics
Priority support

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Enterprise

Custom requirements, 500+ agent deployments

Custom

Everything in Elite, plus:
30+ channels including custom integrations
Bespoke workflow automation
White-label branding options
Dedicated Customer Success Manager
Custom SLA
Named solution architect

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Usage-based add-ons

Outbound minutes	$0.012/min US, varies international
SMS / MMS	$0.006/SMS outbound US, inbound included
Number rental (additional DIDs)	$1-$5/mo per number
Recording storage beyond default	$0.005/min/year beyond 2-year retention

Contact Center pricing FAQ

Do I need to buy Business Phone separately?

No. Contact Center agents get business-phone capabilities (calling, voicemail, personal IVR) at no additional cost. If you want non-agent staff to also have business phones, those are priced separately at Core/Advanced/Ultra per-user tiers.

Are there setup fees?

No for Standard through Elite. Enterprise deployments may include a one-time implementation fee for custom work (WFM configuration, complex routing, custom integrations).

What is the minimum commitment?

Standard and Professional: monthly or annual (save 20%). Elite: annual minimum (save 20%) or multi-year custom. Enterprise: typically 3-year. Annual plans have a 1-year-minimum commitment but scale up/down monthly.

Can I mix agent seats across tiers?

Yes. Common pattern: Standard for Tier 1 agents, Professional for supervisors, Elite for dialer-heavy outbound. One account, one bill.

Is there a free trial for contact center?

No — CCaaS requires a paid pilot. The 14-day free trial covers Business Phone (Advanced tier). For CCaaS evaluation, talk to sales for a 30-day paid pilot with full credit applied to an annual commit.