1:1 comparison · Verified August 27, 2026 Both DialPhone AI Pro and Dialpad market themselves as AI-powered business communications platforms. Both transcribe calls, both integrate with Salesforce, both offer mobile apps. The honest differences come down to scope of platform (unified UCaaS+CCaaS vs. separate products), published pricing at the contact-center tier, and whether “AI Receptionist” is a dedicated product or a generic agent builder.
Dialpad figures on this page were taken from Dialpad’s own pricing page on 27 August 2026 and are listed with their source at the end of this page.
Dialpad’s pricing page carries an annual and monthly toggle, and both figures are given below where they differ. For current pricing check dialpad.com/pricing directly. Run your own seat count and bill-line math through the 13-provider VoIP cost calculator for a transparent three-year TCO comparison across DialPhone, Dialpad, and the other US/CA SMB providers, with the methodology and per-provider source URLs in the SMB VoIP Pricing Research 2026 report.
The underlying pricing dataset (JSON, CC BY 4.0) is free for editorial reuse, and the top 10 Dialpad alternatives page covers the broader cohort if you are still casting a wide net.
Side-by-side feature matrix
| Capability | DialPhone AI Pro | Dialpad |
|---|---|---|
| Starting price | $24/user/mo (Core, annual) | $15/user/mo (Standard, annual) |
| Mid-tier price | $34/user/mo (Advanced) | $25/user/mo (Pro) |
| Top-tier price | $54/user/mo (Ultra) | Enterprise (quote) |
| AI call transcription | ✓ Included all plans | ✓ Included all plans |
| AI meeting summaries | ✓ | ✓ |
| AI SMS drafting | ✓ Advanced+ | Not available |
| Proactive Workflow Automation (auto-CRM logging) | ✓ Advanced+ | Limited |
| Dedicated AI Receptionist product | Add-on, $59/mo flat (Smart Virtual Concierge) | Dialpad AI Agents, billed on conversation credits rather than a flat fee |
| Real-time sales call coaching | ✓ Ultra + AI Conversation Expert | ✓ Dialpad Ai Pro+ |
| Unified UCaaS + CCaaS on one platform | ✓ Single vendor | Separate products (UCaaS + Ai Contact Center) |
| Contact center starting price | $65/agent/mo (Standard), published | Dialpad Support Essential from $200/mo for 500 sessions; higher tiers contact-sales |
| HD video meetings participants | 200 | Not publicly confirmed on the current pricing page |
| Business SMS included | ✓ | ✓ |
| Online fax included | ✓ | Add-on |
| Channels (UCaaS) | Voice, SMS, video, fax, chat | Voice, SMS, video, chat |
| Channels (CCaaS) | 20+ digital including WhatsApp, Instagram, Apple Messages | Voice, SMS, web chat, social |
| Microsoft Teams integration | Direct Routing; Operator Connect status not publicly confirmed | Not publicly confirmed on the current pricing page |
| Salesforce integration | Native bi-directional, custom objects | Native bi-directional |
| Open API + developer sandbox | ✓ | ✓ |
| Published uptime commitment | 99.999% monthly uptime target with service credits (Terms §6) | Dialpad states 99.9% uptime for its Enterprise tier |
| SOC 2 | Contact DialPhone for current status, scope and documentation (SOC 2) | Request the current report and scope from Dialpad |
| HIPAA BAA | BAA offered on Advanced and higher (HIPAA) — a contract, not a certification | Not publicly confirmed; request terms from Dialpad |
| Free number porting | ✓ All plans | ✓ |
| Deployment time (1,000 seats) | Not publicly published; contact DialPhone | Varies |
| Published entry price | $24/user/mo | $15/user/mo annual, $27 monthly (Connect Standard) |
Pricing comparison
50-seat business-phone team, annual billing, 12-month cost
- DialPhone Core: 50 × $24 × 12 = $14,400/year
- DialPhone Advanced: 50 × $34 × 12 = $20,400/year
- Dialpad Connect Standard: 50 × $15 × 12 = $9,000/year
- Dialpad Connect Pro: 50 × $25 × 12 = $15,000/year
Dialpad is cheaper at both published tiers. At entry, $9,000 against $14,400; at the mid tier, $15,000 against $20,400. On monthly billing Dialpad’s figures rise to $27 and $35 per user per month.
50-seat team that needs contact center
- DialPhone Advanced + Contact Center Professional: 50 × ($34 + $95) × 12 = $77,400/year
- Dialpad Connect Pro + Dialpad Support: not directly calculable. Dialpad Support Essential starts at $200 per month for 500 sessions, Advanced includes 2,000 sessions a month and Platinum 5,000; higher tiers route to sales.
Earlier versions of this page put the Dialpad contact-center side at $85,000 to $105,000 a year. That figure was an estimate with no source and has been removed rather than replaced with another one.
Caveat
The two vendors do not price contact center in the same unit. DialPhone charges per agent; Dialpad charges per session and, for AI Agents, per billable conversation. A 20-agent team handling 400 sessions a month and a 20-agent team handling 8,000 look identical under per-agent pricing and very different under session pricing. Model your own volume before concluding either way.
AI capabilities compared
AI receptionist
- DialPhone: dedicated Smart Virtual Concierge (AI receptionist vs virtual receptionist) product at $59/mo with 100 included minutes. Trains on FAQs, speaks EN/ES/FR with mid-call switching, books appointments, integrates with Salesforce, 8 voice options, industry-specific spokes (healthcare, legal, dental).
- Dialpad: AI Agents, sold on conversation-based pricing. You buy a pool of AI Agent Credits, and Dialpad states a conversation is billable only when the AI retrieves information or executes a real action such as scheduling, routing or an order lookup. Dialpad publishes autonomous voice and chat agents, handoffs between AI and humans, and a connector ecosystem. It does not publish industry-specific packaged configurations the way DialPhone does.
Verdict: DialPhone publishes a packaged, flat-priced receptionist product with industry configurations. Dialpad publishes a more general agent platform whose cost tracks usage. Which is better depends on whether your volume is steady or spiky, not on which list is longer.
Real-time call coaching
- DialPhone: AI Conversation Expert with live coaching, automatic Salesforce sync and churn detection, inside the Ultra plan or as an add-on. The 92 percent call-review time saving previously quoted here was not sourced and has been removed.
- Dialpad: Dialpad Ai with Realtime Assist Cards, plus published AI Live Coach, AI Playbooks and AI Scorecards.
Verdict: Dialpad publishes more named coaching products. Neither vendor publishes independently verified outcome data, so run both on recorded calls from your own team.
Sentiment + predictive CSAT
- DialPhone: real-time sentiment, predictive CSAT with custom keyword tracking, frustration detection, 100 percent interaction coverage in contact center.
- Dialpad: sentiment analysis with CSAT prediction in Ai Contact Center tiers.
Verdict: roughly equivalent capability. DialPhone publishes three per-agent contact-center tiers; Dialpad publishes session tiers starting at $200 a month for 500 sessions and quotes above that.
SMS drafting
- DialPhone: AI SMS drafting with context-aware replies, included in the Advanced plan.
- Dialpad: not published on the current Dialpad Connect pricing page.
Verdict: DialPhone publishes this capability; Dialpad does not publish an equivalent. Absence from a pricing page is not proof of absence from the product, so confirm with Dialpad if it matters.
Interaction analytics coverage
- DialPhone: 100 percent of interactions analyzed across voice and 20+ digital channels in contact center.
- Dialpad: Analytics included in Ai Contact Center.
Verdict: roughly equivalent. DialPhone publishes a broader named digital-channel list including WhatsApp, Instagram and Apple Messages for Business.
Channels and communication modes
UCaaS channels
- DialPhone: voice, SMS, video meetings (200 participants), online fax, team chat, AI receptionist
- Dialpad: voice, SMS, video meetings (10-150 participants depending on tier), team chat
Fax is a real difference for regulated customers (healthcare, legal, financial services). Dialpad treats fax as an add-on; DialPhone includes HIPAA-compliant online fax.
CCaaS channels
- DialPhone Contact Center: voice + 20+ digital channels including WhatsApp, Facebook Messenger, Instagram, X (Twitter), Apple Messages for Business, SMS, email, live chat
- Dialpad Ai Contact Center: voice, SMS, web chat, social (fewer platforms)
DialPhone has broader digital-channel coverage, which matters for ecommerce, retail, and consumer brands.
Integrations
Both vendors integrate with the flagship systems: Salesforce, HubSpot, Microsoft Teams, Zendesk, Google Workspace, Slack.
DialPhone: supported native integrations, automation platforms and custom APIs, with native Salesforce including custom objects, Microsoft Teams Direct Routing, and open Voice, Messaging and Webhooks APIs. DialPhone publishes no verified integration count. Its Operator Connect status is not publicly confirmed.
Dialpad: publishes an App Marketplace and developer APIs. Dialpad’s current pricing page publishes CRM integrations from the Pro tier but does not publish a catalogue count or a Microsoft Teams integration detail. The 70+ figure quoted in earlier versions of this page was not sourced and has been removed.
Verdict: neither vendor publishes a verified integration count, so this cannot be decided on breadth. Check that the specific integrations you need exist on both, by name.
Security, compliance, and uptime
Treat both columns as claims to be evidenced rather than as facts. For DialPhone, the SOC 2 report type and service scope, the PCI DSS assessed scope and any ISO 27001 certificate are not published; contact DialPhone. The HIPAA BAA offered on Advanced and higher is a contract, not a certification. DialPhone publishes a 99.999% monthly uptime target with service credits in Terms §6.
For Dialpad, request the current SOC 2 report and scope directly, and confirm its HIPAA position, which is not stated on its pricing page. Dialpad publishes 99.9% uptime against its Enterprise tier.
DialPhone publishes retention capabilities aimed at FINRA-regulated firms, multi-region data residency including APJ, and immutable audit logs streamable to SIEM. Scope and attestation for the FINRA and PCI DSS claims are not published; contact DialPhone for current documentation before relying on either in a regulated deployment.
Verdict: DialPhone publishes more regulated-industry capability by name. None of it is evidenced by a published artifact, so ask for the documents before treating it as a differentiator.
Customer support and deployment
DialPhone: 24/7 support on all plans, a dedicated CSM on Ultra, and free white-glove migration for teams of 25 or more. Enterprise rollout timelines are scoped per deployment; contact DialPhone. Dialpad publishes 24/7 customer support from its Pro tier.
Dialpad: 24/7 support on paid plans. Dedicated TAM on Pro and Enterprise. Deployment timeline varies by scope.
Verdict: roughly equivalent. Neither vendor publishes a guaranteed deployment window; ask both for a written timeline against your own call flows.
Who should choose each
Choose DialPhone if you:
- Want one platform, one bill, one admin console for UCaaS and CCaaS
- Need a turnkey AI Receptionist product, not a build-your-own agent
- Value published pricing at the contact-center tier
- Need a HIPAA BAA offered on a published mid tier rather than only under an enterprise agreement
- Need fax as a first-class citizen (healthcare especially)
- Want broader digital channel coverage in contact center (WhatsApp, Instagram, Apple Messages)
Choose Dialpad if you:
- Want the lower published price: Connect Standard is $15 and Pro $25 per user per month on annual billing, against DialPhone’s $24 and $34
- Want AI agents billed by conversation credits, charged only when the AI retrieves information or takes an action, rather than as a flat monthly fee
- Have an existing Dialpad deployment and switching costs outweigh the gains
- Need international local numbers, which Dialpad publishes as available in over 50 countries
Where DialPhone is weaker
DialPhone costs more at both published business-phone tiers, $9 more at entry and $9 more at mid tier. Its AI receptionist is a flat $59 a month regardless of volume, where Dialpad’s conversation credits cost nothing when the AI does no work. DialPhone was founded in 2024, and publishes no verified integration count.
Where Dialpad is weaker
Dialpad’s contact-center and AI-agent pricing is consumption-based, so the monthly bill moves with volume and is harder to budget than a per-agent price. Its Enterprise tier is contact-sales, and it states 99.9% uptime for Enterprise against DialPhone’s contractual 99.999% monthly target with service credits. Dialpad’s current pricing page also does not publish video participant limits, Microsoft Teams integration detail, or its HIPAA position.
What the higher DialPhone price buys
Being more expensive is only a problem if nothing comes with it, so here is what does, stated as inclusions rather than savings. DialPhone Core at $24 carries unlimited US and Canada calling, HD video for up to 200 participants, AI live captions and transcription, business SMS, online fax, free number porting and 24/7 support. Advanced at $34 adds AI SMS drafting, Proactive Workflow Automation, CRM integrations and a HIPAA Business Associate Agreement at no surcharge.
Contact Center is published per agent at $65, $95 and $145 and sits on the same agreement as the phone system, covering more than 20 digital channels alongside voice. Teams of 25 seats or more get white-glove migration including call-flow recreation and parallel cutover. The 99.999% monthly uptime target with service credits is contractual, in Terms §6. None of that makes DialPhone the cheapest option, and this page does not claim it is.
Migration from Dialpad to DialPhone
Porting is included on DialPhone for every number; the timeline depends on the losing carrier, number type and documentation. Free white-glove migration for teams of 25+. Users re-install apps on iOS, Android, Mac, Windows in minutes. Admin console walks you through call-flow recreation from your Dialpad dial plan. Running both in parallel during the port window prevents any dropped calls.
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See also: enterprise communication solutions for SMBs, full feature matrix.