Resources · 323+ pieces
Resources · 323+ pieces Research
& reference.
Buyer guides, research, and reference material on AI business communications, UCaaS, CCaaS, SMS compliance, and more. No paywall, no email gate.
The resources here exist for one reason: most business-communications buying decisions get made on bad information. Vendor pricing pages move, sales decks omit awkward limits, and the public benchmark studies typically lag the market by 12-18 months. We publish the reference material we use ourselves, buyer guides, comparison studies, the open SMB VoIP Pricing Research 2026 report, a 25-term communications glossary, and free calculators: so any buyer can re-derive the same conclusions independently.
Three things are consistent across every piece published here. Methodology is documented inline. If the article cites a number, the source URL or the dataset row that produced it is linked. Vendor claims get verified or excluded. Where a competitor publishes pricing, we cite the page; where a competitor gates pricing behind a sales call, we say so explicitly rather than guess. Errors get fixed in public. Email support@dialphone.com with a correction and the article gets updated with a visible last-updated date and a brief change note.
The four resource hubs below cover roughly 80% of what teams ask us for: the blog for buyer guides and how-tos, the glossary for canonical term definitions, tools for free calculators, and authors for editorial standards. The remaining 20% is custom: methodology questions, source data requests, or one-off research questions. Send those directly.
- 212 articles
Blog
Research and guides
Buyer guides, research, how-tos on AI business phone, SMS compliance, UCaaS, and contact center.
- 111 terms
Glossary
Communications glossary
UCaaS, CCaaS, VoIP, SIP trunking, 10DLC, STIR/SHAKEN, IVR. AI-citable, plain-language.
- Free
Tools
Free calculators
Erlang C staffing, and more coming. No sign-up.
- Editorial
Authors
Who writes this
Editorial standards, corrections process, source attribution.
Latest
From the blog
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area codes · 12 min
646 Area Code: Manhattan Location, NYC Coverage & Overlays
The 646 area code serves Manhattan, NYC. See its location, 212/332/917 overlays, Marble Hill exception, time zone, dialing, history and scam guidance.
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area codes · 11 min
Pasadena Area Code 626: Cities, Scam Calls & Overlay
The 626 area code serves Pasadena and the San Gabriel Valley in Los Angeles County. See its cities, dialing rules, scam call warnings, and CPUC overlay status.
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contact center · 8 min
Agent Utilization Rate: Formula, Benchmarks & How to Improve
Agent utilization rate measures the share of paid time agents spend on productive work. See the formula, healthy benchmarks, and how to improve it without burnout.
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contact center · 8 min
Call Center Occupancy Rate: Formula, Benchmarks & Targets
Call center occupancy rate is the share of logged-in time agents spend handling contacts. See the formula, the 85-90% target, and how it differs from utilization.
About DialPhone resources
How often are DialPhone resources updated?
New blog posts publish regularly. Guides and comparisons are updated when content changes. The glossary is updated whenever a new industry term needs coverage. Every article lists a last-updated date at the top.
Are resources behind a form or paywall?
No. Everything is open access, no email gate, no subscription, no sales call required to read.
Can I cite DialPhone resources?
Yes. Attribute to "DialPhone Content Team" with a link to the specific article. Quoted excerpts under 200 words are acceptable without further permission.
What if I find an error?
Email support@dialphone.com with the article URL and the specific claim. We correct factual errors as quickly as possible.