Accessibility Statement
Effective: April 1, 2026
Our commitment
DialPhone is committed to making our products and website accessible to people with disabilities. We design against the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and treat accessibility as a first-class product requirement rather than a compliance afterthought.
Standards we target
- WCAG 2.1 AA — full conformance target for web app and marketing site
- Section 508 (US federal) — conformance for public-sector customers
- ADA Title III — commitment to substantial compliance
- EN 301 549 (EU/EAA) — conformance for EU public-sector customers
- AODA (Ontario, Canada) — customer-site content in Level AA
Features that support accessibility
- Keyboard navigation throughout the web and desktop apps
- ARIA landmarks, roles, and labels across interactive components
- Skip-to-content links on every marketing page
- Minimum 4.5:1 color contrast for body text; 3:1 for large text and UI
- Logical heading structure with visual and semantic hierarchy matched
- Focus indicators visible on every focusable element
- Screen reader compatibility with JAWS, NVDA, VoiceOver, TalkBack
- Live captions on HD video meetings (enabled by default)
- Real-time transcription for voice calls with downloadable transcripts
- Adjustable text size via browser zoom without layout breakage
- Reduced-motion preferences respected in animations
- Alternative text for meaningful images; decorative images hidden from screen readers
Product-specific accessibility
- AI Receptionist: supports multiple language options, slow-speech mode, and transfer-to-human at any time
- Video meetings: captions, transcripts, pinning speaker for lipreaders
- Contact center: screen-reader-compatible agent desktop
- Mobile apps: iOS VoiceOver and Android TalkBack support across all screens
VPAT / Accessibility Conformance Report
A Voluntary Product Accessibility Template (VPAT) / Accessibility Conformance Report (ACR) is available to customers and qualified prospects under NDA. Request at accessibility@dialphone.com.
Known limitations
We maintain a public-facing list of known accessibility limitations and their remediation targets. Currently tracked:
- Legacy help-center articles (pre-2024) not yet migrated to the new accessibility-compliant template. Target: Q3 2026.
- Some third-party integration iframes may render with inherited accessibility issues. We work with integration partners to close these.
Testing
- Automated testing: axe-core runs on every pull request in CI
- Manual testing: WCAG 2.1 AA checklist applied to every new feature
- User testing: periodic sessions with assistive-technology users (NFB, AFB networks)
- Third-party audits: annual WCAG audit by Level Access or equivalent; findings remediated per published SLA
Reporting accessibility issues
We welcome accessibility feedback. Report a barrier, ask a question, or request a format alternative:
- Email: accessibility@dialphone.com
- Phone: sales (925) 301-8209, support 1-914-431-7523
- Postal: DialPhone Inc., Accessibility Office, Belmont, CA, USA
We respond within 2 business days and target resolution within 30 days for critical issues.
Enforcement contact
If you believe DialPhone has not adequately addressed an accessibility concern, you may contact the appropriate enforcement agency in your jurisdiction: US Department of Justice (ADA Title III), state Attorney General, or EU Member State Supervisory Authority.
This statement is reviewed and updated twice yearly by the DialPhone Accessibility Office. Last comprehensive audit: Q1 2026.