1:1 comparison · Verified August 27, 2026 Nextiva repositioned from business communications to a customer experience platform, bundling voice, video, SMS and a built-in CRM. DialPhone sells business phone and contact center without a bundled CRM, integrating with Salesforce, HubSpot and Dynamics instead. This head-to-head compares the two on price, AI, contact center and CRM strategy.
Nextiva figures on this page were taken from Nextiva’s own pricing page on 27 August 2026 and are listed with their source at the end. Two corrections to earlier versions of this page: Nextiva’s current small-business plans are Core, Engage and Scale, not Essential and Professional, and Nextiva does offer an AI receptionist, XBert, as an add-on on every plan.
Side-by-side feature matrix
| Capability | DialPhone AI Pro | Nextiva |
|---|---|---|
| Starting price | $24/user/mo (Core, annual) | $20/user/mo (Essential, annual) |
| Mid-tier price | $34/user/mo (Advanced) | $30/user/mo (Professional) |
| Top-tier price | $54/user/mo (Ultra) | $40/user/mo (Enterprise) |
| AI call transcription | ✓ Included all plans | ✓ (higher tiers) |
| AI meeting summaries | ✓ | ✓ (higher tiers) |
| AI SMS drafting | ✓ Advanced+ | Not publicly confirmed |
| Proactive Workflow Automation | ✓ | Journey orchestration published on Scale and enterprise contact-center tiers |
| Dedicated AI Receptionist | Smart Virtual Concierge, $59/mo add-on | XBert AI Receptionist, add-on on every small-business plan; price not published |
| Built-in CRM | ✗ (deep Salesforce/HubSpot integration) | ✓ Included |
| Unified UCaaS + CCaaS | ✓ | ✓ (CCaaS newer) |
| Contact center starting price | $65/agent/mo (Standard), published | From $75/agent/mo (enterprise Essential); Professional and Premium quote-only |
| Higher CCaaS tiers published | Through Elite $145; Enterprise quote-only | Quote-only above Essential |
| HD video meetings participants | 200 | 250 |
| Business SMS with compliance | ✓ TCPA/10DLC built in | ✓ |
| Online fax included | ✓ | ✓ |
| Microsoft Teams integration | Direct Routing; Operator Connect status not publicly confirmed | Not publicly confirmed |
| Salesforce integration | Native bi-directional + custom objects | Via Nextiva’s CRM bridge |
| Published uptime commitment | 99.999% monthly uptime target with service credits (Terms §6) | Request Nextiva’s current SLA |
| SOC 2 | Contact DialPhone for current status, scope and documentation (SOC 2) | Request the current report and scope from Nextiva |
| HIPAA BAA | BAA offered on Advanced and higher (HIPAA) — a contract, not a certification | Not publicly confirmed; request terms from Nextiva |
| Free number porting | ✓ | ✓ |
| Deployment time | Not publicly published; contact DialPhone | Not publicly published; contact Nextiva |
Pricing comparison
For methodology and source URLs underpinning these numbers, see the 2026 VoIP pricing guide.
100-seat business-phone team, annual billing, 12-month cost
- DialPhone Core: 100 × $24 × 12 = $28,800/year
- DialPhone Advanced: 100 × $34 × 12 = $40,800/year
- Nextiva Core: 100 × $15 × 12 = $18,000/year
- Nextiva Engage: 100 × $25 × 12 = $30,000/year
Nextiva is cheaper at both published tiers on annual billing. On monthly billing Nextiva lists $23 and $50 per user, which puts Engage above DialPhone Advanced, so the annual commitment matters here more than for most vendors in this set.
100-seat team that needs contact center
- DialPhone Advanced + Contact Center Professional: 100 × ($34 + $95) × 12 = $154,800/year
- Nextiva Scale (contact centre folded in): 100 × $75 × 12 = $90,000/year
- Nextiva Engage + enterprise Contact Center Essential: 100 × ($25 + $75) × 12 = $120,000/year, before the quote-only tiers
Earlier versions of this page put the Nextiva contact-center side at $140,000 to $180,000 a year. That estimate had no source, it was higher than what Nextiva actually publishes, and it has been removed. Note that these packages are not feature-equivalent: Nextiva’s PCI-DSS secure payment, predictive dialling and workforce management sit on its quote-only Professional and Premium tiers, so a like-for-like configuration may cost more than the Essential figure above.
AI capabilities compared
Base-plan AI
- DialPhone: captions, summaries, sentiment in Core. AI SMS drafting and Proactive Workflow Automation in Advanced.
- Nextiva: AI transcription and summary published on the Scale plan and across the enterprise contact-center tiers. XBert AI Receptionist is an add-on on every small-business plan.
Verdict: DialPhone publishes AI captions and transcription from its entry tier, which Nextiva does not. Both sell the AI receptionist as a separate add-on.
AI Receptionist
- DialPhone: Smart Virtual Concierge, packaged product, industry-specific training, HIPAA-eligible.
- Nextiva: XBert AI Receptionist, offered as an add-on on Core, Engage and Scale. Nextiva does not publish its price or its HIPAA position.
Verdict: both vendors sell a packaged AI receptionist as a paid add-on. DialPhone publishes the price, $59 a month; Nextiva does not. An earlier version of this page said Nextiva had no AI receptionist. That was wrong.
Contact-center AI
- DialPhone: 100 percent interaction analytics, Smart Virtual Concierge, Agent Assist, predictive CSAT.
- Nextiva: publishes AI transcription and summary, skills-based routing and journey orchestration across its Scale plan and enterprise contact-center tiers, with advanced self-service on Professional.
Verdict: both publish contact-center AI. DialPhone publishes more of its pricing ladder; Nextiva publishes more of its capability behind quote-only tiers. Neither publishes comparable benchmarks.
Channels and communication modes
UCaaS channels
- DialPhone: voice, SMS, video (200), online fax, team chat, AI receptionist
- Nextiva: voice, SMS, video (250), online fax, team chat, built-in CRM
Nextiva’s 250-participant meetings beat DialPhone’s 200 slightly. Most enterprise deployments don’t hit the cap either way.
CCaaS channels
- DialPhone Contact Center: voice + 20+ digital (WhatsApp, Instagram, Apple Messages for Business, Facebook Messenger, X, SMS, email, web chat)
- Nextiva Contact Center: voice + digital (fewer discrete consumer platforms)
DialPhone’s consumer-channel coverage is broader.
CRM strategy
This is the biggest strategic difference.
- DialPhone: integrates with your existing CRM (Salesforce, HubSpot, Microsoft Dynamics, Pipedrive, others). Deep bi-directional sync, custom-object support, workflow triggers.
- Nextiva: includes a built-in customer-relationship suite. One vendor for comms + CRM.
Pick Nextiva if you want comms + CRM from one vendor and don’t already have a CRM investment. Pick DialPhone if you run Salesforce or HubSpot as your system of record. For SMBs adding seats fast, see our multi-line phone setup for small businesses walkthrough.
Integrations
Both integrate with the flagship platforms. DialPhone connects through supported native integrations, automation platforms and custom APIs; Nextiva integrates with the standard suite plus its own CRM.
- Salesforce: DialPhone native AppExchange bi-directional. Nextiva via its CRM-bridge sync.
- Microsoft Teams: DialPhone Direct Routing; Operator Connect status not publicly confirmed. Nextiva integration available but less certified.
- HubSpot: Both native; DialPhone deeper on workflow triggers.
Compliance
- SOC 2 Type II, GDPR, PCI-DSS, FINRA: both
- HIPAA BAA: DialPhone Advanced+ no surcharge; Nextiva higher tiers
Who should pick which
Pick DialPhone if you want published per-agent contact-center pricing at three tiers rather than quote-only above the entry tier, want AI captions and transcription from the entry tier, run Salesforce, HubSpot or Dynamics as your system of record, or want a HIPAA BAA offered on a published mid tier.
Pick Nextiva if you want the lower published price at $15 and $25 per user per month on annual billing, want a bundled CRM inside the communications platform, want video meetings for up to 250 participants, or already run Nextiva at scale.
Where DialPhone is weaker: it costs more at both published business-phone tiers, $24 against $15 at entry and $34 against $25 at mid tier. It bundles no CRM, caps video at 200 participants against Nextiva’s 250, and was founded in 2024. Its AI receptionist is a $59 per month add-on.
Where Nextiva is weaker: its enterprise contact-center Professional and Premium tiers are quote-only, and that is where PCI-DSS secure payment, predictive dialling and workforce management sit. Its monthly list prices are $23 and $50, so the headline saving depends on an annual commitment. Nextiva also does not publish the price of its XBert AI Receptionist add-on, its uptime SLA, or its HIPAA position.
What the higher price buys. Being more expensive is only a problem if nothing comes with it, so here is what does, stated as inclusions rather than savings. DialPhone Core at $24 carries unlimited US and Canada calling, HD video for up to 200 participants, AI live captions and transcription, business SMS, online fax, free number porting and 24/7 support. Advanced at $34 adds AI SMS drafting, Proactive Workflow Automation, CRM integrations and a HIPAA Business Associate Agreement at no surcharge.
Contact Center is published per agent at $65, $95 and $145 and sits on the same agreement as the phone system, covering more than 20 digital channels alongside voice. Teams of 25 seats or more get white-glove migration including call-flow recreation and parallel cutover. The 99.999% monthly uptime target with service credits is contractual, in Terms §6. None of that makes DialPhone the cheapest option, and this page does not claim it is.