Microsoft Teams, now with AI-powered calling, SMS, and fax
Microsoft Teams Phone is a serviceable dial tone. DialPhone adds what it’s missing: AI-drafted SMS, a $59/month AI receptionist that handles 24/7 call answering, Proactive Workflow Automation that logs every call to your CRM, 100 percent interaction analytics for the contact center, and published per-user pricing instead of per-country Calling Plans. Users never leave Teams — the features appear inside the Teams client where they already live.
Embedded inside Microsoft Teams
No context switching. No separate softphone. No second app with its own notifications.
- Calling in the Teams calling app with DialPhone carrier connectivity
- SMS as a native Teams app — shared inboxes, AI drafting, compliance built in
- Online fax inside Teams — send and receive from the same interface
- AI transcription and summaries — every Teams call produces a searchable transcript with action items
- CRM logging — calls post to Salesforce, HubSpot, Dynamics 365 automatically
- Mobile — the Teams mobile app uses DialPhone connectivity transparently
How it connects
Operator Connect (recommended for most customers)
DialPhone is a Microsoft-certified Operator Connect partner. Provisioning is a few clicks in the Teams admin center: you add DialPhone as a voice operator, assign numbers to users, and calling works immediately. No SBC. No custom dial plan. No project plan measured in months.
- Deploy in hours for small rollouts, days for enterprise
- Certified by Microsoft — listed in the Operator Connect directory
- Predictable per-user pricing — no Calling Plan per-country gotchas
- Global reach — numbers in 46+ countries with local regulatory compliance
Direct Routing (for complex deployments)
Direct Routing suits customers with:
- Existing SBC investments (AudioCodes, Ribbon, Oracle SBC, etc.)
- Multi-region requirements that span both Operator Connect and non-OC countries
- Complex custom routing (emergency services integration, survivable branch appliances, specialized recording)
- Hybrid or phased migrations from legacy PBX
DialPhone SBC services and configuration support are included in enterprise engagements.
Mixed deployments
Nothing forces a single integration model. A multinational can run Operator Connect in the US and UK, Direct Routing in a country where Operator Connect isn’t yet available, and native Teams Calling Plans in a country where DialPhone doesn’t have a local presence — all within one Microsoft 365 tenant.
AI features Microsoft Teams Phone doesn’t include
| Capability | Teams Phone alone | Teams + DialPhone |
|---|---|---|
| PSTN calling | ✓ (via Calling Plan or operator) | ✓ |
| Call transcription | Copilot (additional license) | ✓ Real-time with sentiment |
| AI meeting summaries | Copilot | ✓ |
| AI SMS drafting | — | ✓ |
| Proactive workflow automation | — | ✓ |
| Shared SMS team inboxes | — | ✓ |
| AI Receptionist (24/7 answering) | — | ✓ From $59/mo |
| Online fax inside Teams | — | ✓ |
| Contact center (UCaaS+CCaaS unified) | Dynamics 365 Customer Service (separate) | ✓ Integrated |
| 100% interaction analytics | — | ✓ |
| Published pricing | Per-country Calling Plans | ✓ $24–$54/user |
Microsoft Copilot adds some AI features inside Teams, but they require additional per-user licenses and they cover Teams-meeting AI rather than PSTN-call AI. DialPhone covers the phone system with AI as a default, not an upgrade.
Keep your numbers — global porting
Free porting from your current carrier to DialPhone in 2 to 5 business days. International numbers port across 46+ countries. Emergency-services numbers (E911 in the US, equivalent abroad) maintain regulatory compliance through the transition with dynamic location support.
Enterprise compliance
SOC 2 Type II audited. HIPAA BAA available. GDPR, FINRA, PCI-DSS compliant. Microsoft Teams’ own BAA covers the Teams chat, meeting, and file workloads. DialPhone’s BAA covers voice, SMS, and fax. Together they provide end-to-end HIPAA coverage — which is what regulated customers need.
Pricing
DialPhone’s pricing applies the same way in the Teams integration as it does standalone:
- Core — $24/user/mo — calling, SMS, fax, meetings, basic AI
- Advanced — $34/user/mo — adds AI SMS drafting, Proactive Workflow Automation, CRM sync
- Ultra — $54/user/mo — adds real-time analytics, priority support, custom API
Teams add-on costs: you still need Microsoft 365 Business Premium (or E1/E3/E5) and Teams Phone Standard license for each user. DialPhone provides the PSTN service and the AI — Microsoft provides Teams itself.
See full pricing → · See the Microsoft Teams integration →
Who this is for
- Microsoft 365 shops already standardized on Teams for chat and meetings
- Regulated industries (healthcare, financial services, legal) using Teams for collaboration and needing compliance on voice/SMS/fax
- Global enterprises that need a single voice provider across multiple countries with different Operator Connect / Calling Plan availability
- Mid-market IT teams that want to deploy once in the Teams admin center and be done