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AI Receptionist

DialPhone's AI receptionist answers calls 24/7, books appointments, speaks EN/ES/FR, and integrates with Salesforce. From $59/month. Deploy in minutes.

From $59/user/mo · annual billing

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The AI receptionist that turns missed calls into booked appointments

An AI receptionist is a software system that answers incoming phone calls using natural language processing. It identifies caller intent, routes calls, books appointments, and sends follow-up texts — all without requiring a human on the line. DialPhone’s Smart Virtual Concierge deploys in minutes, costs $59 per month with 100 included minutes, and returns 40 percent of the time your team spends on inbound calls back to revenue-generating work.

How it works in three steps

1. Train on your business

Upload your FAQs, point it at your website, or drop in your business documents. The AI indexes them in minutes. You approve the answers it will give and the actions it can take. No prompt engineering required.

2. Route calls or book meetings

When a call comes in, the AI greets the caller, understands their intent, and takes one of four actions: answer from your knowledge base, book into your calendar, capture contact details as a lead, or transfer with context to the right person.

3. Hand off with AI summary

Every call produces a structured summary with intent, sentiment, captured information, and any commitments the AI made on your behalf. Summaries sync to Salesforce (or HubSpot, or your CRM of choice) automatically. No one writes a wrap-up note.

Built for 24/7, no IT required

  • Deploys in minutes — no coding, no prompt engineering, no IT tickets
  • Eight voice options — pick the voice that fits your brand (or upload a custom one on Enterprise)
  • English, Spanish, and French with mid-call language switching
  • Spam blocking and peak-time overflow support for human agents
  • 24/7 availability — the AI never sleeps, never takes lunch, never misses a call

Books appointments, captures leads, logs to CRM

The AI isn’t just an answering service — it’s a revenue capture system.

  • Native Salesforce integration — appointments write to contact records, lead information creates new opportunities, call transcripts attach to the activity timeline
  • Google Calendar and Outlook — check availability and book live during the call
  • Follow-up text messaging — confirmations, reminders, reschedule links — all automated
  • After-hours booking — weekends, holidays, 3am — the AI handles it the same way
  • Custom intents — train the AI on your specific business outcomes (insurance verification, job application screening, real-estate pre-qualification)

Industries

Some verticals get specialized flows and compliance coverage:

AI receptionist pricing

Two plans, both standalone or bundled.

  • AI Receptionist — $59/mo. 100 included minutes. 8 voice options. EN/ES/FR. Appointment booking. CRM sync. Spam blocking.
  • DialPhone AI Pro Bundle — $69/mo. Everything in AI Receptionist, plus unlimited phone, video, and meetings.

Additional minutes are billed per minute with volume discounts. No setup fees. No annual contract required. See full AI add-on pricing →

Proven results

Customers using the Smart Virtual Concierge report a 40 percent decrease in time spent on inbound call handling in the first 90 days. For a 20-person business that equates to approximately 8 hours per week of reclaimed productive time. Healthcare clinics that use the AI for appointment booking and eligibility pre-screening report that 60 to 70 percent of inbound calls no longer require a front-desk handoff.

How DialPhone compares

Frequently heard concerns, answered

“Will my callers know it’s AI?” The eight voice options are indistinguishable from human speech in short interactions. For longer, complex calls you can disclose up-front or offer “press 0 for a human” at any time. About 92 percent of callers complete their request without asking for a human when the AI handles the intent they called about.

“What if the AI gets something wrong?” You review every AI answer before it goes live. The AI can be configured to say “let me transfer you to someone who can help” whenever it lacks confidence. Post-call reviews flag any response below a confidence threshold for editing.

“Does this replace my existing phone system?” No. The AI Receptionist works on top of whatever phone system you use today. Common setup: forward unanswered calls, after-hours calls, or overflow calls to the AI. Existing numbers stay where they are. Or integrate with DialPhone’s full business phone system for one unified bill.

AI Receptionist — FAQ

What is an AI receptionist?
An AI receptionist is a software system that answers incoming phone calls using natural language processing and generative AI. It understands caller intent, routes calls, books appointments, captures lead information, and sends follow-up texts — all without a human agent. DialPhone's AI receptionist is available 24/7, speaks English, Spanish, and French with mid-call language switching, offers eight voice options, and deploys in minutes from $59 per month with 100 included minutes.
How does an AI receptionist work?
You train the AI on your FAQs, website content, and business documents in minutes. When a call comes in, the AI greets the caller, understands their intent through speech recognition, and either answers directly from your knowledge base, books them into your calendar, captures their contact details, or routes the call to the right human team member with a one-sentence AI summary. Everything syncs to your CRM automatically.
Can an AI receptionist book appointments?
Yes. DialPhone's AI receptionist integrates with Salesforce, Google Calendar, Outlook, and common scheduling tools to check availability and book directly into your calendar during the call. It can send confirmation texts, follow-up reminders, and rescheduling links automatically. After-hours bookings work the same way — the AI completes the scheduling without anyone on your team needing to be available.
Is the AI receptionist HIPAA compliant?
Yes. DialPhone signs a Business Associate Agreement and the AI receptionist processes protected health information under HIPAA Security Rule controls including AES-256 encryption, role-based access, and real-time immutable audit logs. Customer conversations are never used to train public AI models. Healthcare practices use it for appointment booking, insurance eligibility pre-screening, and general inquiries without exposing PHI.
Does the AI receptionist speak Spanish?
Yes. English, Spanish, and French are supported natively with mid-call language switching — a caller can start in English and switch to Spanish and the AI follows without interrupting the conversation flow. Additional languages are on the roadmap. Accent recognition works across regional variants including Mexican Spanish, Peninsular Spanish, and Quebec French.
How much does an AI receptionist cost?
DialPhone's AI Receptionist is $59 per month with 100 included minutes. The DialPhone AI Pro Bundle at $69 per month adds unlimited phone, video, and meetings on top of the AI Receptionist. Additional minutes are billed per minute with volume discounts. There are no setup fees and no annual contract required.
What happens when the AI can't answer a question?
The AI hands off to a human team member with a one-sentence summary of what the caller needs, the caller's contact information, and the full transcript available in your CRM. No repetition from the caller, no lost context. If no one is available, the AI captures a callback request, sends a follow-up SMS with scheduling options, and creates a task in your CRM for next-day follow-up.
Can it transfer calls to a live person?
Yes. Transfer rules are drag-and-drop — by intent (sales, support, billing), by skill, by language, by time of day, by caller identity, or by VIP status. The receiving team member sees the AI transcript and summary on their screen as the call rings. Warm transfer with context beats cold routing every time.

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