1:1 comparison · Verified August 27, 2026 Avaya is one of the oldest names in enterprise communications, IP Office PBX systems are still deployed at hundreds of thousands of businesses worldwide, and Avaya Aura handles multi-site enterprise voice for some of the largest companies in the world. After its 2023 bankruptcy and restructuring, Avaya continues to sell Avaya Experience Platform (AXP) for CCaaS and Avaya Cloud Office (on RingCentral infrastructure) for UCaaS.
DialPhone is the smaller cloud-only challenger, with published pricing at every tier below Enterprise. The comparison is largely about what kind of transition your organization needs: a phased legacy migration that keeps hardware and dial plans, or a clean-break cloud rebuild.
Avaya publishes no pricing. Every product on avaya.com routes to Contact us. Every Avaya price that appeared in earlier versions of this page has been removed rather than re-estimated. Checked 27 August 2026.
Side-by-side comparison
| Capability | DialPhone AI Pro | Avaya |
|---|---|---|
| UCaaS starting price | $24/user/mo (Core, annual) | Not published: Contact us |
| CCaaS pricing | $65/agent/mo (Standard) to $145 (Elite), published | Not published: Contact us |
| Current product line | Core, Advanced, Ultra, Contact Center | Avaya Aura, Avaya Aura Private Cloud, Avaya IP Office, Avaya Infinity Platform, Avaya Government Cloud, Avaya Nexus |
| AI transcription | ✓ All plans | Not publicly confirmed per product or tier |
| AI meeting summaries | ✓ | Not publicly confirmed |
| AI Receptionist | Smart Virtual Concierge, $59/mo add-on | Not publicly confirmed as a packaged product |
| Sentiment scoring | ✓ | Not publicly confirmed |
| Proactive Workflow Automation | ✓ Advanced+ | Not available |
| Video meetings | ✓ Up to 200 participants | Not publicly confirmed |
| Business SMS | ✓ | Not publicly confirmed |
| Online fax | ✓ | Not publicly confirmed |
| Omnichannel CCaaS | ✓ 20+ channels | Avaya Infinity Platform; channel list not published |
| Workforce management | ✓ Built-in WFM lite | Not publicly confirmed |
| Salesforce integration | ✓ Native | ✓ |
| Microsoft Teams integration | Direct Routing; Operator Connect status not publicly confirmed | Not publicly confirmed |
| On-premises option | Not available | ✓ Avaya Aura, Avaya Aura Private Cloud, Avaya IP Office |
| Hardware / IP phones | Third-party via SIP | Avaya hardware ecosystem |
| HIPAA BAA | BAA offered on Advanced and higher (HIPAA) — a contract, not a certification | Not publicly confirmed; request terms from Avaya |
| SOC 2 | Contact DialPhone for current status, scope and documentation (SOC 2) | Request the current report and scope from Avaya |
| FedRAMP | Not authorized. Roadmap only (FedRAMP); verify any vendor status in the FedRAMP Marketplace | Avaya describes Avaya Government Cloud as FedRAMP-authorized; verify current status in the FedRAMP Marketplace |
| Published pricing | Every tier below Enterprise | None published on any product |
Pricing comparison
DialPhone (per user, annual billing):
- Core: $24/user/mo
- Advanced: $34/user/mo
- Ultra: $54/user/mo
- Contact Center Professional: $95/agent/mo (published)
Avaya: no published pricing on any product. Avaya Aura, Avaya Aura Private Cloud, Avaya IP Office, the Avaya Infinity Platform, Avaya Government Cloud and Avaya Nexus all route to Contact us.
Key observation
This is not a price comparison, and presenting it as one would be dishonest. It is a comparison between a vendor that publishes list prices and a vendor that quotes. Both models are legitimate: quoted pricing can beat list at volume, and list pricing lets procurement budget without a sales cycle. What you cannot do is decide between them on price from public information alone.
Where the two genuinely differ in kind is deployment. Avaya sells on-premises and private-cloud platforms and a FedRAMP-authorized government cloud. DialPhone sells neither. If either is a requirement, price is not the deciding question.
AI capabilities
DialPhone:
- AI transcription on every plan
- AI meeting summaries, sentiment scoring (UCaaS tiers)
- Smart Virtual Concierge: AI Receptionist for voice, multilingual, HIPAA-eligible
- AI agent assist, next-best-action prompting (CCaaS)
- Proactive Workflow Automation (Advanced+)
Avaya:
- The Avaya Infinity Platform is presented with intelligent orchestration and an AI-assisted contact-center modernization path
- Avaya does not publish which AI capabilities are included with which product, or at what price
Because Avaya publishes no pricing and no per-tier AI breakdown, no honest per-price-point AI comparison is possible. What can be said is narrower: DialPhone names and prices its AI receptionist at $59 a month, and Avaya does not publish an equivalent named, priced product.
Migration from Avaya on-premises
The most common DialPhone evaluation against Avaya happens when a business is running end-of-life Avaya IP Office or Avaya Aura hardware and evaluating cloud options. Key migration considerations:
- Number porting: Included on DialPhone plans; timeline depends on the losing carrier, number type and documentation
- Call-flow recreation: DialPhone white-glove migration for 25+ seats rebuilds IVR trees and call flows in the DialPhone admin portal
- Hardware: Avaya IP phones are not directly supported, DialPhone uses SIP-standard endpoints (Polycom, Yealink, Cisco). Teams moving to softphone-only skip the hardware step entirely.
- Parallel cutover: Large migrations run dual-stack for a defined window before hard cutover
- Integration reconnect: Salesforce, HubSpot, Teams, and Zendesk reconnect as part of enterprise onboarding
Compliance
| Requirement | DialPhone | Avaya |
|---|---|---|
| HIPAA BAA | BAA offered on Advanced and higher (HIPAA) — a contract, not a certification | Not publicly confirmed; request terms from Avaya |
| SOC 2 | Contact DialPhone for current status, scope and documentation (SOC 2) | Request the current report and scope from Avaya |
| GDPR | DPA and EU data residency (GDPR) — not a certification | Request the current DPA from Avaya |
| PCI DSS | Contact DialPhone for current status, scope and documentation (PCI) | Request the assessed scope from Avaya |
| FedRAMP | Not authorized. Roadmap only (FedRAMP); verify any vendor status in the FedRAMP Marketplace | Avaya describes Avaya Government Cloud as FedRAMP-authorized; verify current status in the FedRAMP Marketplace |
Who should pick which
Pick DialPhone if you are modernizing off legacy hardware onto cloud, want AI transcription in every plan, need published pricing so procurement can budget without a sales cycle, or want business phone and contact center on one agreement.
Pick Avaya if you have on-premises Avaya Aura or IP Office infrastructure and need a phased migration, require an on-premises or private-cloud deployment that DialPhone does not offer, need FedRAMP-authorized cloud communications, or have long-term enterprise contracts already in place.
Where DialPhone is weaker: cloud-only with no on-premises or private-cloud option, not FedRAMP authorized, founded in 2024 against Avaya’s decades in enterprise voice, no Avaya-equivalent hardware ecosystem, and an AI receptionist charged at $59 a month on top of the seat price.
Where Avaya is weaker: no published pricing on any product, so procurement cannot budget or benchmark without entering a sales process, and no published per-tier feature or AI breakdown to compare against.
Phased migration path: Many organizations run Avaya on-premises alongside DialPhone cloud for a defined co-existence period before full cutover. DialPhone’s Direct Routing support enables this hybrid model during migration.