1:1 comparison · Verified August 27, 2026 If you’re weighing DialPhone vs Sipgate for your business phone system in 2026, the choice usually comes down to three factors: real total cost over 36 months, whether AI receptionist is included or addon, and how the platform handles US/Canada cross-border seats.
Every competitor figure below is taken from the vendor’s own published pages and is listed with its source and check date at the end of this page. Where a vendor does not publish a figure, this page says so instead of estimating.
TL;DR: at a glance
- Best for teams in the United Kingdom or Germany that want published pricing from £12.95 per user and European data residency: sipgate
- Best for teams that need US and Canada numbering, which sipgate does not sell: DialPhone
- Critical 2026 difference: they serve different continents. sipgate sells in the UK and Germany and does not provide US numbering; DialPhone sells US and Canada numbering. For most buyers only one of the two is actually available.
Quick comparison table
| Feature | DialPhone | Sipgate |
|---|---|---|
| Starting price | $24/user/mo (Core, annual) | £12.95/user/mo (business S) |
| Mid tier | $34/user/mo (Advanced) | £17.95/user/mo (business L) |
| Top published tier | $54/user/mo (Ultra) | £22.95/user/mo (business XL) |
| Published user minimum | None | 2 users |
| Devices per user | Not capped in published plans | 2, additional devices £4.95/month each |
| Market served | US and Canada numbering | United Kingdom and Germany |
| Setup fee | $0 | Not publicly listed |
| AI receptionist | Add-on ($59/mo) | Add-on |
| Published uptime SLA | 99.999% monthly uptime target with service credits (Terms §6) | No public SLA located |
| HIPAA BAA | BAA offered on Advanced and higher (HIPAA) — a contract, not a certification | Not publicly confirmed |
| SOC 2 | Contact DialPhone for current status, scope and documentation (SOC 2) | Not publicly confirmed |
| GDPR | DPA and EU data residency (GDPR) — not a certification | Not publicly confirmed |
| PCI DSS | Contact DialPhone for current status, scope and documentation (PCI) | Not publicly confirmed |
| Founded | 2024 | 2004 |
| Headquarters | Hong Kong | Düsseldorf, Germany |
| 36-month seat cost, 25 seats | $21,600 (25 × $24 × 36, Core annual) | £11,655 (25 × £12.95 × 36, business S) — different currency and different market |
Pricing breakdown
DialPhone
- Core ($24/user/mo, annual): unlimited US/Canada calling, SMS, HD video meetings up to 200 participants, AI live captions and transcription
- Advanced ($34, annual): adds AI SMS drafting, Proactive Workflow Automation, integrations and a HIPAA BAA
- Ultra ($54, annual): adds advanced analytics
- Contact Center (separate CCaaS plans from $65/agent/mo): omnichannel routing, AI quality management, workforce management
- Smart Virtual Concierge (AI Receptionist): separate $59/month add-on, or $69/month in the AI Pro Bundle
All plans are billed annually and include a 14-day free trial with no card required. A HIPAA Business Associate Agreement is available on Advanced and higher. The AI Receptionist is a separate add-on, not part of Core, Advanced or Ultra.
Sipgate
sipgate publishes three business plans on its UK site: business S at £12.95, business L at £17.95 and business XL at £22.95 per user per month. Every plan carries a two-user minimum and two devices per user, with additional devices at £4.95 a month each. sipgate publishes a 30-day free trial, number porting and monthly cancellation.
The tiers gate features rather than volume. business S covers the core: over 150 features, the sipgate app, event list, visual and time-based routing, custom caller ID, user management and call groups. business L adds call queuing, IVR, busy lamps and a UK call package. business XL adds an EU call package. A separate enterprise tier is quoted in euros.
The decisive fact is geographic, not financial. sipgate sells in the United Kingdom and Germany. It is not a US or Canadian carrier and does not provide +1 numbering, so for a North American buyer this is not a substitutable product regardless of price. For a UK or German buyer, sipgate’s £12.95 entry tier is below DialPhone’s $24 at current rates.
We previously stated that sipgate’s entry plan limits inbound calling to eight hours a day per number, and priced the entry tier at €8.95. Neither figure appears on sipgate’s current pricing page and both have been removed.
The figure above counts subscription seats only, at Core annual pricing: 25 x $24 x 36 = $21,600. It excludes taxes and telecom fees, usage, hardware and add-ons such as the AI Receptionist. Model your own configuration with the VoIP TCO calculator.
Feature parity
Where sipgate is the better fit
For a UK or German team, sipgate publishes lower prices than DialPhone at current exchange rates, from £12.95 per user per month, with European data residency under an EU-headquartered provider. Monthly cancellation, a 30-day free trial and number porting are all published on the pricing page, and business S already includes over 150 features, visual and time-based routing, custom caller ID and call groups.
sipgate’s limitation
It sells only in the United Kingdom and Germany. There is no US or Canadian numbering, so for a North American buyer it is not an option at any price. Its plans also carry a two-user minimum and cap devices at two per user, with extras charged at £4.95 a month.
Where DialPhone is the better fit
DialPhone sells US and Canada numbering with unlimited domestic calling in the base plan, and adds video meetings for up to 200 participants and a contact-center product that sipgate does not offer.
DialPhone’s limitation
DialPhone has no European numbering equivalent to sipgate’s home market, was founded in 2024 against sipgate’s 2004, and prices its entry tier above sipgate’s at current rates.
Where DialPhone is the better fit
DialPhone sells US and Canada numbering with unlimited domestic calling in the base plan, adds video meetings for up to 200 participants, and offers a contact-center product that sipgate does not.
DialPhone’s limitation
DialPhone has no European home market to match sipgate’s UK and German numbering, was founded in 2024 against sipgate’s 2004, and prices its entry tier above sipgate’s at current exchange rates.
When to pick Sipgate
Choose Sipgate if:
- Your team is in the United Kingdom or Germany, where sipgate actually sells
- You want published pricing from £12.95 per user per month with monthly cancellation
- You need an EU-headquartered provider with European data residency
- You want a 30-day free trial before committing
When to pick DialPhone
Choose DialPhone if:
- You need US or Canadian numbering, which sipgate does not sell
- You want an AI receptionist from the same vendor as your phone system (Smart Virtual Concierge, $59/month add-on)
- You want unlimited US and Canada calling in the base plan without an enterprise agreement
- You want a contractual 99.999% monthly uptime target with service credits (Terms section 6)
- You need a HIPAA Business Associate Agreement (available on Advanced and higher)
What’s NOT in the comparison
Some features that don’t differ meaningfully between the two for SMB use cases:
- Mobile apps (both have iOS/Android)
- Standard VoIP features (call forwarding, voicemail, hold music)
- Number porting (both support; timelines depend on the losing carrier, number type and documentation)
If a comparison post tells you “DialPhone has voicemail and Sipgate has voicemail”, yes, every vendor does. The differences that matter are above.
How we built this comparison
Competitor pricing, plan names and feature availability are taken from the vendor’s own current pricing, product, security and legal pages. Every figure used is listed with its source, publisher and check date in the Sources section of this page. Where a vendor does not publish a figure, this page says so rather than estimating one.
DialPhone figures come from the DialPhone pricing page and the Terms of Service. If you find a discrepancy, tell us and we will correct it.
Verdict
There is no automatic winner here. DialPhone fits teams that want business phone and contact center from one vendor with published per-seat pricing and an AI receptionist available as a paid add-on. Sipgate fits teams that match its own strengths (European SMB VoIP). Price both at your real seat count against each vendor’s current pricing page before deciding.
The honest test: run both through the TCO calculator at your actual seat count + use case. Whichever lands lower for your spec is the right answer.
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Compiled by Darshan M, Growth Operations · DialPhone. The 2026 SMB VoIP pricing dataset cited above is published openly at dialphone.com/data/voip-pricing-2026.json under CC BY 4.0.