Sales
New customers, pricing, demos, migrations
- Phone
- (925) 301-8209
- sales@dialphone.com
- Hours
- Mon–Fri, 6AM–6PM PT
- Response
- Reply within 1 business hour
Contact
Talk to a human.
Sales replies within one business hour. Support resolves most tickets in under 30 minutes. Every conversation answered by a human in the US.
Contact channels
Support
Existing customers — billing, provisioning, technical
- Phone
- 1-914-431-7523
- support@dialphone.com
- Hours
- Mon–Fri, 8AM–6PM EST · 24/7 chat + email
- Response
- P1 under 30 min · P2 under 4 hr
Partners
Agents, resellers, MSPs, referral partners, integrations
- Phone
- (855) 955-2758
- partners@dialphone.com
- Hours
- Mon–Fri, 8AM–5PM PT
- Response
- Reply within 1 business day
Offices
Where we are.
Four US offices and a 24/7 NOC. Service extends to 46+ countries.
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Belmont, CA
US
Headquarters — engineering, product, executive team
-
Dallas, TX
US
Sales operations, channel partnerships
-
Charlotte, NC
US
Customer success, onboarding
-
Denver, CO
US
Engineering satellite, 24/7 NOC
Specialised
Other ways.
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Security
Coordinated disclosure: security@dialphone.com · see the Trust Center for PGP key and scope.
-
Press
press@dialphone.com · 48-hour SLA, embargoed briefings available.
-
Legal
legal@dialphone.com · BAA, DPA, subprocessor questions.
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Careers
-
Customer portal
https://portal.dialphone.ai · tickets, billing, user provisioning.
Form
Send a message.
For sales, support, or general questions. Sales replies within one business hour. For urgent issues call (925) 301-8209.
Contact — FAQ
How do I contact DialPhone sales?
Call (925) 301-8209 Mon–Fri 6AM–6PM PT or email sales@dialphone.com. Most demos are booked and completed the same day. You can also start a free 14-day trial with no sales call.
What is DialPhone's support phone number?
Existing customers: 1-914-431-7523, Mon–Fri, 8AM–6PM EST. Chat and email support run 24/7 from inside the customer portal. Severity-1 tickets are answered in under 30 minutes and back by a 99.999% uptime SLA.
Where are DialPhone's offices?
Four US locations: Belmont, CA (headquarters), Dallas, TX, Charlotte, NC, and Denver, CO. Service coverage spans 46+ countries.
How fast will someone reply?
Sales responds within one business hour. Support P1 tickets within 30 minutes. Partner inquiries within one business day. Response times are measured and published quarterly.
Do you offer a free trial instead of a demo call?
Yes. The 14-day free trial requires no credit card and includes every Core-tier feature. Upgrade any time from the portal.
Is DialPhone HIPAA compliant for healthcare outreach?
Yes. A Business Associate Agreement is available on Advanced and Ultra plans. See the HIPAA compliance page for covered features and signing instructions.
How do I report a security issue?
Email security@dialphone.com or submit through the coordinated disclosure form on the Trust Center. Acknowledgement within 24 hours.
Can I port my existing business number?
Yes. Porting is free on every plan and typically completes in 2–10 business days. Our onboarding team manages the carrier handoff end-to-end.
Not sure which
plan fits?
Start with a 14-day free trial — no card, no sales call. Or compare plans side-by-side first.