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DialPhone

Contact

Talk to a human.

Sales replies within one business hour. Support resolves most tickets in under 30 minutes. Every conversation answered by a human in the US.

Three contact channels with different response patterns and use cases. Sales covers new-customer questions, pricing for non-published scenarios (enterprise commits, multi-region rollouts, custom integrations), demo requests, and migration scoping. Mon-Fri 6 AM to 6 PM Pacific. Response within one business hour for first-contact email; same-day for inbound calls. If you prefer to test before talking to anyone, the 14-day free trial requires no credit card and no demo call.

Support covers existing-customer billing, provisioning, technical, integration, and HIPAA/compliance questions. 24/7 email and chat with phone coverage Mon-Fri 5 AM to 9 PM Pacific. Severity-1 incidents (production-impacting issues) answered within 30 minutes with named-engineer escalation. Severity-2 within 4 hours. The Trust Center documents the 99.999% uptime SLA and service-credit math; the public status page reports real-time and historical incidents.

Partners covers channel resellers, MSPs, technology integration partners, and referral agents. Mon-Fri 8 AM to 5 PM Pacific. Reply within one business day. For program details and current commission structure see the partner program page. Security disclosures and coordinated vulnerability reports route through support@dialphone.com with acknowledgement within 24 hours.

  • Sales online
  • Support 24/7
  • 1-hr reply SLA

Contact channels

Offices

Where we are.

Headquartered in Hong Kong, with carrier partners across US & Canada countries.

  • Central, Hong Kong

    HK

    Global headquarters — registered office, executive team, 24/7 operations

Specialised

Other ways.

Form

Send a message.

For sales, support, or general questions. Sales replies within one business hour. For urgent issues call +1 (608) 795-3733.

By sending you agree to our privacy policy. We reply within one business hour.

Contact, FAQ

How do I contact DialPhone sales?

Call +1 (608) 795-3733 Mon–Fri 6AM–6PM PT or email support@dialphone.ai. Most demos are booked and completed the same day. You can also start a free 14-day trial with no sales call.

What is DialPhone's support phone number?

Existing customers: +1 (608) 795-3733, Mon–Fri, 8AM–6PM EST. Email support runs 24/7 at support@dialphone.ai. Severity-1 tickets are answered in under 30 minutes, backed by a 99.999% uptime SLA.

Where are DialPhone's offices?

DialPhone is headquartered in Hong Kong — Level 7, Suite C, World Trust Tower, Central, Hong Kong 999077. Service coverage spans 46+ countries.

How fast will someone reply?

Sales responds within one business hour. Support P1 tickets within 30 minutes. Partner inquiries within one business day. Response times are measured and published quarterly.

Do you offer a free trial instead of a demo call?

Yes. The 14-day free trial requires no credit card and includes every Core-tier feature. Upgrade any time from the portal.

Is DialPhone HIPAA compliant for healthcare outreach?

Yes. A Business Associate Agreement is available on Advanced and Ultra plans. See the HIPAA compliance page for covered features and signing instructions.

How do I report a security issue?

Email support@dialphone.com or submit through the coordinated disclosure form on the Trust Center. Acknowledgement within 24 hours.

Can I port my existing business number?

Yes. Porting is free on every plan and typically completes in 2–10 business days. Our onboarding team manages the carrier handoff end-to-end.

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