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Product · business communications

AI Business SMS Platform

Send business SMS with 98% open rates. DialPhone's AI drafts replies, handles FAQs 24/7, and scales to high-volume campaigns. TCPA & 10DLC compliant.

From $24/user/mo · annual billing

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Business SMS powered by AI — with the compliance built in

DialPhone’s business SMS platform delivers 98 percent open rates, AI-drafted replies, shared team inboxes, and TCPA + 10DLC compliance out of the box. Instead of stitching together a texting vendor, a compliance consultant, and a CRM sync tool, you get one platform that handles inbound support, outbound campaigns, appointment reminders, and payment requests — inside the same app your team already uses for calls.

AI SMS drafting with context-aware replies

Every incoming text gets a suggested reply based on the full conversation history, the customer’s CRM record, and your approved playbooks. Reps edit or send with one tap. The AI learns your tone over time. You stop typing the same five responses to the same five questions.

Interactive Text Receptionist for 24/7 FAQ handling

Common inbound questions — store hours, order status, password reset, appointment confirmation — get answered by a generative AI over SMS, 24 hours a day. When the customer asks something the AI can’t handle, the thread routes to a teammate with context. Typical customer reports: 50 to 70 percent of routine inquiries self-serve without human touch.

Shared team inboxes that prevent collision

One phone number, many teammates. DialPhone’s shared inbox shows who is replying to what, prevents two people from replying at the same time, routes incoming threads by role or skill, and keeps a complete audit trail. Role-based permissions let managers see everything while individual agents only see their assigned threads.

Compliance built in

The FUD around TCPA and 10DLC is real — and it’s a blocker that kills SMS projects at many SMBs. DialPhone handles it.

  • TCPA compliance — opt-in tracking, written consent capture, quiet-hours enforcement (8pm–8am local), prior express consent logging
  • 10DLC registration — we guide you through The Campaign Registry, brand vetting, and campaign approval. Most customers are live in 5 to 10 business days.
  • STOP-keyword handling — STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT are auto-suppressed with compliant confirmation message
  • Consent audit trail — every opt-in and opt-out is timestamped and exportable for legal review
  • Toll-free and short-code options — for high-volume senders who need higher throughput

Learn more about 10DLC registration → · See the TCPA glossary entry →

Secure payment requests via SMS

Send a payment link inside a text message — customer taps, pays with Apple Pay, Google Pay, or a credit card, and you get the confirmation in real time. PCI-DSS compliant by default. Great for services businesses that want to eliminate “mail us a check” or “call back to pay”. Healthcare practices use it for copay collection.

High-Volume SMS for marketing campaigns

The standalone High-Volume SMS add-on is for outbound marketing at scale — product launches, flash sales, event reminders, re-engagement blasts. Includes A/B testing, segmentation, link click tracking, and post-send reporting. Custom pricing based on volume.

Analytics and campaign tracking

Every outbound campaign tracks deliverability, open rates, click-through (if links are used), STOP-rate, and conversion. Every inbound thread tracks first-response-time, resolution time, and customer sentiment. Pipe the data to your BI stack via the Analytics API or view it in the DialPhone dashboard.

Works inside Microsoft Teams

Integrate with Microsoft Teams so reps text customers without leaving Teams. Same inbox, same compliance, same AI drafting — embedded as a Teams app.

Pricing

SMS is included in every DialPhone business phone plan. The differences between tiers:

  • Core — $24/user/mo — 1-to-1 SMS and basic shared inbox
  • Advanced — $34/user/mo — AI SMS drafting, Proactive Workflow Automation, campaign tracking
  • Ultra — $54/user/mo — Advanced analytics, real-time reporting, priority carrier throughput
  • High-Volume SMS add-on — custom pricing for marketing-scale campaigns

See full business phone pricing →

Built for these use cases

  • Customer support — shared inbox with AI drafting cuts first-response time by 60 percent
  • Appointment reminders — healthcare, beauty, trades, automotive — reduce no-shows by 25 to 40 percent
  • Sales follow-up — reps text leads with AI-drafted cadences, sync results to Salesforce
  • Ecommerce — shipping updates, return processing, abandoned-cart recovery
  • Payment collection — secure pay-by-text links for services businesses
  • Two-factor authentication — business-grade number for 2FA codes (Ultra plan)

How it compares

For a full view of the business phone system that ships with SMS, see the AI business phone system product page or start a free 14-day trial with no credit card.

AI Business SMS Platform — FAQ

What is a business SMS platform?
A business SMS platform is software that lets teams send and receive text messages from a shared business phone number or toll-free line. Unlike personal messaging apps, it supports compliance (TCPA, 10DLC, STOP-keyword handling), shared team inboxes with role assignment, AI-drafted replies, campaign tracking, CRM integration, and secure payment requests. DialPhone's business SMS platform is included in every plan starting at $24 per user per month.
What is the difference between A2P 10DLC and regular SMS?
A2P (Application-to-Person) 10DLC is the US standard for business SMS sent from 10-digit long-code numbers. It requires brand and campaign registration with The Campaign Registry, approved use-case categories, and throughput limits based on trust score. Regular P2P SMS is person-to-person texting. DialPhone handles 10DLC registration, helps you pass brand vetting, and keeps your throughput within compliant limits — without that, your messages get filtered by carriers.
Is DialPhone SMS HIPAA compliant?
Yes. DialPhone signs a Business Associate Agreement and SMS messages move under HIPAA Security Rule controls: AES-256 encryption, role-based access to inboxes, real-time immutable audit logs, and PHI-safe AI drafting that does not train on your data. Healthcare practices use DialPhone SMS for appointment reminders, lab-result notifications (where appropriate), and patient-intake forms.
Can multiple teammates text from one number?
Yes. Shared team inboxes assign incoming threads to the right teammate, prevent collision (two people replying to the same thread simultaneously), and support role-based permissions. You can route by keyword, time of day, or skill. Every thread shows who handled what with a full audit trail — helpful for training and compliance reviews.
How do you handle STOP requests?
Automatically. When a recipient replies with STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT, DialPhone immediately suppresses further messaging to that number across your entire account, logs the timestamp for compliance, and sends the confirmation message required by TCPA. Re-opting in requires explicit START confirmation. You don't need to build this — it's default behavior.
Can I send SMS from Microsoft Teams?
Yes. DialPhone embeds SMS sending and receiving inside Microsoft Teams so your reps text customers without leaving the Teams client. Same shared team inbox, same compliance controls, same AI drafting. Great for teams that already live in Teams for collaboration.

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