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Solution · healthcare

Healthcare Business Phone & Contact Center

DialPhone for healthcare: HIPAA BAA at no surcharge, patient SMS, AI intake receptionist, EHR integrations (Epic, Cerner, athenahealth), 24/7 clinical coverage.

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HIPAA-compliant business phone and contact center for healthcare

Healthcare practices and payers use DialPhone to unify patient calls, SMS appointment reminders, telehealth video, and AI receptionists under a single HIPAA Business Associate Agreement — at no surcharge on Advanced ($34/user/mo) and every contact-center tier.

Why healthcare teams choose DialPhone

  • BAA included at no cost on Advanced, Ultra, and all Contact Center plans
  • 24/7 AI Receptionist handles patient intake, appointment booking, and after-hours triage
  • HIPAA-compliant SMS for appointment reminders, with PHI redaction built in
  • EHR integrations — Epic, Cerner, athenahealth, Salesforce Health Cloud, plus FHIR API
  • Telehealth video with recording, transcription (PHI-scrubbed), and captions
  • 99.999% uptime — a phone system that cannot drop a clinical call
  • Multi-site — unified deployment for health systems with 10+ locations

HIPAA safeguards mapped to implemented controls

Every HIPAA Security Rule safeguard is mapped to a control:

  • Technical: TLS 1.3 / AES-256-GCM / hardware-backed KMS / signed audit logs retained 6 years / PHI tokenization before AI processing
  • Administrative: named CISO / annual workforce HIPAA training / minimum-necessary access / 72-hour breach notification
  • Physical: SOC 2 + ISO 27001 certified data centers / managed-device enforcement / NIST 800-88 media sanitization

Full details on the HIPAA compliance page.

Use cases by setting

Primary care and specialty practices

  • AI Receptionist for 24/7 appointment booking and insurance verification intake
  • SMS appointment reminders with PHI-safe templates
  • EHR sync to Epic / Cerner / athenahealth
  • Telehealth video with HIPAA-compliant recording
  • Billing line with PCI-DSS payment IVR (collect co-pays by phone)

Dental practices

  • Industry-tuned AI Receptionist with dental terminology (cleanings, crowns, extractions)
  • SMS recall reminders (6-month hygiene, annual exams)
  • Integration with Dentrix, Eaglesoft, Open Dental
  • Two-way messaging for insurance and payment questions

Mental health and telehealth

  • HIPAA-compliant video meetings with session transcription
  • SMS crisis-line coverage with 24/7 AI routing to on-call clinicians
  • Stigma-aware language in AI intent handling
  • Secure patient-portal messaging for session notes

Health plans and payer member services

  • Omnichannel contact center: voice + SMS + web chat + email
  • Agent assist with real-time benefits lookup
  • Multi-language support (EN/ES/FR) with live translation
  • 100% interaction analytics for CMS Star rating quality programs

Multi-location health systems

  • Unified phone system across 10+ locations
  • Location-specific call routing with fallback to central call center
  • Single BAA covering the entire system
  • Real-time dashboards for queue depth per location

Regulatory compliance beyond HIPAA

  • HIPAA Privacy, Security, Breach Notification rules — BAA, encryption, audit logs, 72-hr breach SLA
  • HITECH Act — electronic health record standards
  • PCI-DSS — for payment IVR and co-pay capture
  • TCPA — patient SMS consent handling
  • State telemedicine rules — DialPhone supports state-by-state routing and consent policies
  • TCPA safe-harbor for healthcare — established treatment relationship handled automatically

Migration from existing healthcare phone systems

Common migrations:

  • From RingCentral Healthcare — DialPhone typically 20-30% cheaper for the same feature set, plus BAA included
  • From Nextiva — modernized AI features, unified CCaaS path
  • From Spok or Vocera clinical paging — DialPhone can supplement paging with SMS + mobile softphone
  • From legacy on-premises (Avaya, NEC, Mitel) — cloud migration with parallel running during cutover

Free number porting on every plan. White-glove migration for 25+ seats. Typical healthcare migration timelines: 7–21 business days depending on EHR integration complexity.

Pricing

  • Business Phone Advanced: $34/user/mo — includes BAA, AI transcription, EHR integration support
  • Business Phone Ultra: $54/user/mo — adds real-time analytics, priority support
  • AI Receptionist (Smart Virtual Concierge): $59/mo — HIPAA-eligible, 100 minutes included
  • Contact Center tiers: $65 Standard / $95 Professional / $145 Elite / Enterprise custom

See full pricing.

Healthcare Business Phone & Contact Center — FAQ

Is DialPhone HIPAA compliant?
Yes. DialPhone signs a Business Associate Agreement (BAA) at no additional cost on Advanced ($34/user/mo) and higher plans, plus every Contact Center tier. Technical safeguards include AES-256 encryption at rest, TLS 1.3 in transit, role-based access, audit logs retained 6 years, and PHI redaction on AI transcripts. See the HIPAA compliance page for the full BAA and coverage matrix.
Does DialPhone integrate with Epic, Cerner, or athenahealth?
Yes. Native bi-directional integrations with Epic, Cerner, athenahealth, and Salesforce Health Cloud are available on Advanced and higher. Custom FHIR API integrations cover every major EHR. Appointment scheduling, patient record lookup, and call activity all sync automatically.
Can the AI Receptionist handle PHI-aware patient intake?
Yes. The Smart Virtual Concierge is HIPAA-eligible when the BAA is signed. It handles appointment booking, insurance verification questions, prescription refill intake, and triage routing. Industry-specific training for primary care, dental, specialty, and telehealth is included.
Is patient SMS HIPAA compliant?
Yes with the right configuration. DialPhone supports the two HIPAA-compliant patterns: (1) secure messaging inside the platform for full PHI exchange, or (2) no-PHI SMS for appointment reminders and portal-view notifications. See the HIPAA-compliant texting guide for the full decision framework.
What healthcare verticals does DialPhone cover?
Primary care, dental, specialty medical, mental health, urgent care, telehealth, pharmacy, home health, long-term care, DME, and health plans. Each includes industry-tuned playbooks for patient intake, appointment reminders, and clinical triage.

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fits your team.

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