Solution · healthcare Healthcare practices and payers, including dental groups, primary-care clinics, behavioral-health telehealth, and multi-site systems, use DialPhone to unify patient calls, SMS appointment reminders, telehealth video, and AI receptionists under a single HIPAA Business Associate Agreement, at no surcharge on the Advanced plan ($34/user/mo) and every contact-center tier. Concrete coverage spans AI-driven appointment scheduling, after-hours patient triage, HIPAA-pattern SMS reminders, telehealth video routing with PHI-scrubbed transcription, and insurance eligibility intake.
Neither RingCentral nor Nextiva publishes its HIPAA position on its pricing page, so confirm their BAA terms and any surcharge directly with them rather than from this page. DialPhone signs the BAA on Advanced ($34/user/mo) with no upcharge, and the AI Receptionist ($59/mo) is HIPAA-eligible at every price point. Compliance posture: HITRUST CSF certified, AES-256 encryption at rest and TLS 1.3 in transit, signed audit logs retained six years, PHI tokenization before AI processing, and SOC 2 plus ISO 27001 data centers. Free 14-day trial; BAA signable on day one.
Why healthcare teams choose DialPhone
- BAA included at no cost on Advanced, Ultra, and all Contact Center plans
- 24/7 AI Receptionist handles patient intake, appointment booking, and after-hours triage
- HIPAA-compliant SMS for appointment reminders, with PHI redaction built in
- EHR integrations: Epic, Cerner, athenahealth, Salesforce Health Cloud, plus FHIR API
- Telehealth video with recording, transcription (PHI-scrubbed), and captions
- 99.999% uptime: a phone system that cannot drop a clinical call
- Multi-site: unified deployment for health systems with 10+ locations
HIPAA safeguards mapped to implemented controls
Every HIPAA Security Rule safeguard is mapped to a control:
- Technical: TLS 1.3 / AES-256-GCM / hardware-backed KMS / signed audit logs retained 6 years / PHI tokenization before AI processing
- Administrative: named CISO / annual workforce HIPAA training / minimum-necessary access / 72-hour breach notification
- Physical: colocation providers hold their own SOC 2 and ISO 27001 certifications, available on request / managed-device enforcement / NIST 800-88 media sanitization
Full details on the HIPAA compliance page.
Use cases by setting
Primary care and specialty practices
- AI Receptionist for 24/7 appointment booking and insurance verification intake
- SMS appointment reminders with PHI-safe templates
- EHR sync to Epic / Cerner / athenahealth
- Telehealth video with HIPAA-compliant recording
- Billing line with PCI-DSS payment IVR (collect co-pays by phone)
Dental practices
- Industry-tuned AI Receptionist with dental terminology (cleanings, crowns, extractions)
- SMS recall reminders (6-month hygiene, annual exams)
- Integration with Dentrix, Eaglesoft, Open Dental
- Two-way messaging for insurance and payment questions
Mental health and telehealth
- HIPAA-compliant video meetings with session transcription
- SMS crisis-line coverage with 24/7 AI routing to on-call clinicians
- Stigma-aware language in AI intent handling
- Secure patient-portal messaging for session notes
Health plans and payer member services
- Omnichannel contact center: voice + SMS + web chat + email
- Agent assist with real-time benefits lookup
- Multi-language support (EN/ES/FR) with live translation
- 100% interaction analytics for CMS Star rating quality programs
Multi-location health systems
- Unified phone system across 10+ locations
- Location-specific call routing with fallback to central call center
- Single BAA covering the entire system
- Real-time dashboards for queue depth per location
Regulatory compliance beyond HIPAA
- HIPAA Privacy, Security, Breach Notification rules: BAA, encryption, audit logs, 72-hr breach SLA
- HITECH Act: electronic health record standards
- PCI-DSS: for payment IVR and co-pay capture
- TCPA: patient SMS consent handling
- State telemedicine rules: DialPhone supports state-by-state routing and consent policies
- TCPA safe-harbor for healthcare: established treatment relationship handled automatically
Migration from existing healthcare phone systems
Common migrations:
- From RingCentral Healthcare: DialPhone typically 20-30% cheaper for the same feature set, plus BAA included
- From Nextiva: modernized AI features, unified CCaaS path
- From Spok or Vocera clinical paging: DialPhone can supplement paging with SMS + mobile softphone
- From legacy on-premises (Avaya, NEC, Mitel), cloud migration with parallel running during cutover
Free number porting on every plan. White-glove migration for 25+ seats. Typical healthcare migration timelines: 7-21 business days depending on EHR integration complexity.
Pricing
- Business Phone Advanced: $34/user/mo, includes BAA, AI transcription, EHR integration support
- Business Phone Ultra: $54/user/mo, adds real-time analytics, priority support
- AI Receptionist (Smart Virtual Concierge): $59/mo, HIPAA-eligible, 100 minutes included
- Contact Center tiers: $65 Standard / $95 Professional / $145 Elite / Enterprise custom
See full pricing.