About
AI-native
communications.
DialPhone builds the AI-native communications platform that replaces business phone, team messaging, video meetings, and contact center with one product.
Key numbers
- 500,000+
- Businesses served
- 5,000,000+
- Users on the platform
- 46+
- Countries covered
- 99.999%
- Uptime SLA
- 6,000+
- Employees
- 500+
- Pre-built integrations
Mission
Why DialPhone exists.
Business communication is still broken. A typical mid-market company runs five vendors — one for phone, another for video, a third for SMS, a fourth for fax, a fifth for contact center — and pays an "AI surcharge" on each. The tools don't talk to each other. The AI is shallow. Pricing is deliberately opaque.
We started DialPhone in 2014 to collapse that stack. First with a cloud PBX that undercut legacy telephony. Then with an omnichannel contact center that didn't require a separate vendor. And since 2022, with an AI layer that doesn't just listen — it acts: drafts SMS, updates your CRM, qualifies leads, routes callers to the right team, summarizes every conversation the same hour it ends.
The goal is simple. If a customer reaches out to your business, the response should be faster, better, and more consistent than it was a year ago. Every feature we ship is measured against that outcome.
Principles
How we operate.
- AI that works
- Shipping an AI feature that looks good in a demo but does not save agents time is worse than no AI. Every AI capability is measured against a before/after workflow metric.
- Uptime is trust
- We run a 99.999% SLA because a phone system that drops a customer call costs the business more than the price of the plan. Reliability is non-negotiable.
- Privacy is the product
- Customer conversations belong to the customer. We do not train shared models on customer data. We publish subprocessors. We sign BAAs on healthcare plans at no extra cost.
- Transparent pricing
- Most enterprise comms vendors hide pricing. We publish every plan — phone, contact center, AI add-ons — on the pricing page. No "call for quote" games.
Timeline
Company history.
-
2014
Founded in Belmont, California as a cloud-PBX challenger to on-premises phone systems.
-
2017
Cross 100,000 businesses. Launch Contact Center (CCaaS) and Salesforce-native integration.
-
2020
Pandemic pivot: deploy 200K new users in 90 days with free emergency licenses.
-
2022
Launch first AI layer — live transcription, meeting summaries, sentiment scoring.
-
2024
Introduce Proactive Intelligence — the AI stops listening and starts acting on workflows.
-
2026
11+ in market, 5,000,000+ users, 500+ integrations, full AI-native CCaaS.
Offices
Where we are.
Four US locations, one 24/7 Network Operations Center, carrier partners across 46+ countries.
-
Belmont
CA, US
-
Dallas
TX, US
-
Charlotte
NC, US
-
Denver
CO, US
Team
Leadership & press.
Operating team combines prior experience at RingCentral, Zoom, Five9, Google, Salesforce, and Anthropic. Detailed bios coming soon — request analyst briefings for named sessions.
Recognized as a Leader in Gartner Magic Quadrant for UCaaS, Forrester Wave for CCaaS, and IDC MarketScape for AI-powered communications (updated citations on the recognition page).
- Press: press@dialphone.com · 48-hour SLA
- Analyst relations: ar@dialphone.com · briefings in 2 weeks
- Brand assets: logo, colors, style guide
Careers
Join the team.
Hiring across engineering, AI research, product, enterprise sales, and customer success. Remote-friendly (US) with anchor teams in the four offices.