About DialPhone
About DialPhone
AI-native
communications.
DialPhone builds the AI-native communications platform that replaces business phone, team messaging, video meetings, and contact center with one product.
Key numbers
- 100+
- Businesses served
- 5,000+
- Users on the platform
- US & Canada
- Countries covered
- 99.999%
- Uptime SLA
- 50
- Employees
- 3,000+
- Pre-built integrations
Mission
Why DialPhone exists.
Business communication is still broken. A typical mid-market company runs five vendors, one for phone, another for video, a third for SMS, a fourth for fax, a fifth for contact center, and pays an "AI surcharge" on each. The tools don't talk to each other. The AI is shallow. Pricing is deliberately opaque.
We started DialPhone in 2024 to collapse that stack — AI-native from the first release rather than a cloud-PBX with AI bolted on later. One platform for phone, video, SMS, fax, team chat, and an omnichannel contact center, with an AI layer that doesn't just listen, it acts: drafts SMS, updates your CRM, qualifies leads, routes callers to the right team, and summarizes every conversation the same hour it ends.
The goal is simple. If a customer reaches out to your business, the response should be faster, better, and more consistent than it was a year ago. Every feature we ship is measured against that outcome.
For the values that shape how we build, see why teams choose DialPhone.
Principles
How we operate.
- AI that works
- Shipping an AI feature that looks good in a demo but does not save agents time is worse than no AI. Every AI capability is measured against a before/after workflow metric.
- Uptime is trust
- We run a 99.999% SLA because a phone system that drops a customer call costs the business more than the price of the plan. Reliability is non-negotiable.
- Privacy is the product
- Customer conversations belong to the customer. We do not train shared models on customer data. We publish subprocessors. We sign BAAs on healthcare plans at no extra cost.
- Transparent pricing
- Most enterprise comms vendors hide pricing. We publish every plan, phone, contact center, AI add-ons, on the pricing page. No "call for quote" games.
Timeline
AI-native
from day one.
-
2024
Founded as an AI-native business communications platform — phone, video, SMS, fax, team chat, and contact center in one product, with AI built in from day one rather than bolted on.
- 25
2025
Launch the AI receptionist and omnichannel AI Contact Center (CCaaS). Ship native Salesforce, HubSpot, Microsoft Teams, and Zendesk integrations, plus 3,000+ more via Zapier.
- 26
2026
Publish the open VoIP Pricing Transparency dataset (13 providers, CC BY 4.0). Serving 100+ businesses and 5,000+ users across US & Canada on a 99.999% uptime SLA.
-
2024
Founded as an AI-native business communications platform — phone, video, SMS, fax, team chat, and contact center in one product, with AI built in from day one rather than bolted on.
- 25
2025
Launch the AI receptionist and omnichannel AI Contact Center (CCaaS). Ship native Salesforce, HubSpot, Microsoft Teams, and Zendesk integrations, plus 3,000+ more via Zapier.
- 26
2026
Publish the open VoIP Pricing Transparency dataset (13 providers, CC BY 4.0). Serving 100+ businesses and 5,000+ users across US & Canada on a 99.999% uptime SLA.
Offices
Where we are.
Headquartered in Hong Kong, with a 24/7 operations team and carrier partners across US & Canada countries.
-
Central
Hong Kong, HK
Team
Leadership & press.
Our operating team brings prior experience across enterprise communications, contact-center software, and applied AI. Detailed bios coming soon — get in touch for briefings.
- Press: support@dialphone.com · 48-hour SLA
- Analyst relations: support@dialphone.com · briefings in 2 weeks
- Brand assets: logo, colors, style guide
Careers
Join the team.
Hiring across engineering, AI research, product, enterprise sales, and customer success. Remote-friendly (US) with anchor teams in the four offices.
About DialPhone, FAQ
When was DialPhone founded?
DialPhone was founded in 2024 and has operated for 2+ years. We are privately held and headquartered in Hong Kong. DialPhone is an independent company and is not affiliated with "Dialphone Limited," a separate wholesale VoIP carrier based in Massachusetts.
How many customers does DialPhone have?
100+ businesses and 5,000+ individual users across US & Canada countries.
Where is DialPhone's headquarters?
Hong Kong — Level 7, Suite C, World Trust Tower, Central, Hong Kong 999077. See contact details.
Is DialPhone a public company?
DialPhone is privately held. We do not disclose revenue publicly.
What makes DialPhone different from RingCentral, Dialpad, or Zoom Phone?
Three things: (1) AI is native to the platform, not a bolt-on, every call, message, and meeting is captured, transcribed, and searchable by default; (2) the same platform covers phone, video, SMS, fax, and contact center instead of stitching separate products; (3) pricing is published transparently. See detailed comparisons: vs RingCentral, vs Dialpad.
Are you hiring?
Yes, engineering, AI research, enterprise sales, customer success. Open roles and application form: careers (or email support@dialphone.com).
How do I partner with DialPhone?
Three partner tracks: channel resellers, technology integrations, and referral agents. See the partner program or email support@dialphone.com.
Where can I read customer stories?
See customer stories and case studies across healthcare, legal, and logistics verticals.