Phone system and contact center for financial services
Banks, credit unions, wealth managers, and insurance carriers use DialPhone for FINRA-compliant voice recording, PCI-DSS payment IVR, and member-service contact centers with Salesforce Financial Services Cloud integration.
Why financial services firms choose DialPhone
- FINRA 17a-4 compliant recording — immutable, hash-integrity-preserved, 7-year retention
- SEC communications archive — searchable, exportable, e-discovery-ready
- PCI-DSS Level 1 payment IVR — collect premiums, payments, and deposits by phone
- Salesforce Financial Services Cloud native bi-directional integration
- TCPA safe-harbor outbound dialing for collections and account servicing
- 99.999% uptime — a trading-hours phone system that doesn’t drop calls
- Multi-site and multi-region — US-region data residency with optional EU residency
- AI supervisory tools — automated keyword flagging, 100% interaction coverage
Use cases by segment
Retail banking and credit unions
- Member-service contact center: voice + SMS + secure chat + social DMs
- Fraud-alert outbound with STIR/SHAKEN attestation (trust score)
- PCI-DSS loan-payment IVR
- Account-opening call documentation with full recording
- Mobile-app integration for click-to-call inside the banking app
Wealth management and RIAs
- Client relationship management with every call logged to Salesforce FS Cloud
- FINRA 17a-4 recording for all adviser-client communications
- Portfolio-review call summaries auto-filed to matter/account
- Ethics-wall routing for conflicted advisers
- Mobile softphones with compliance mode (auto-records even off-VPN)
Insurance carriers and agencies
- Claims intake contact center with AI triage
- Policy-service omnichannel (voice + SMS + email + web chat)
- Premium-payment PCI IVR
- Agent commission protection — no calls routed to former agents
- Integration with Applied Epic, Vertafore AMS360, EZLynx
Lending and collections
- Predictive and progressive dialers with TCPA safe-harbor
- DNC list scrubbing and right-party-contact verification
- Consent validation before auto-dialed outreach
- 100% call recording with compliance keyword flagging
- Dashboard for supervisor monitoring and live coaching
Fintech SaaS and neobanks
- Developer APIs for click-to-call inside fintech apps
- Voice biometrics for high-value transaction authentication
- SMS 2FA with branded sender names (supports SHAFT-verified content)
- AI Receptionist for 24/7 member support at a fraction of human-agent cost
Regulatory compliance
- FINRA Rule 2210 — communications with the public (recording retention)
- FINRA Rule 3310 — anti-money-laundering program support (recording + supervisory review)
- SEC Rule 17a-4 — books and records; 7-year retention
- Sarbanes-Oxley 802 — record retention for public companies
- Dodd-Frank Title VII — swap dealer communications archive
- PCI-DSS v4.0 — payment card industry data security standard, Level 1
- CFPB — consumer financial protection recording and disclosure requirements
- TCPA — auto-dialed outreach consent, time-of-day, DNC
Migrations from common legacy systems
- From NICE Uptivity / Verint (recording systems) — DialPhone includes compliant recording in the platform; no separate recording SKU needed
- From Avaya IX Contact Center — cloud migration with FINRA-compliant hash integrity preserved
- From legacy banking PBX — modern omnichannel replacement with FinServ integrations
- From RingCentral — typically lower TCO with FINRA recording included in Ultra or Contact Center tiers
Pricing for financial services
- Business Phone Ultra: $54/user/mo — includes FINRA-compatible recording
- Contact Center Professional: $95/user/mo — adds AI supervisor tools and 100% interaction coverage
- Contact Center Elite: $145/user/mo — adds predictive dialer with TCPA safe-harbor
- Contact Center Enterprise: custom — for high-volume banking and insurance deployments
- PCI IVR add-on: included on Contact Center Professional and above
See full pricing · talk to a financial services specialist.