The 10 best Dialpad alternatives in 2026
Dialpad pioneered the AI telephony category and has mature real-time transcription and sales coaching. But mid-market buyers in 2026 often want unified UCaaS + CCaaS on one platform, published contact-center pricing, and AI features included in the base plan instead of gated behind higher tiers. This roundup compares ten Dialpad alternatives — including DialPhone AI Pro — on features, pricing, AI depth, and buyer profile.
Pricing and features verified from each vendor’s public pricing page on April 20, 2026. We re-verify every 90 days. For current vendor pricing always check the linked source.
Quick comparison table
| Vendor | Starting price | AI focus | Best for |
|---|---|---|---|
| DialPhone AI Pro | $24/user/mo | AI-native UC + CC, Smart Virtual Concierge | Unified UCaaS + CCaaS on one bill |
| RingCentral | $30/user/mo | RingSense (add-on) | Enterprise telephony breadth |
| 8x8 | $24/user/mo | Supervisor AI, Intelligent Customer Assistant | Global teams, XCaaS |
| Nextiva | $20/user/mo | Unified CX AI | Mid-market CX focus |
| Zoom Phone | $10/user/mo | Zoom AI Companion (add-on) | Zoom-standardized shops |
| OpenPhone | $19/user/mo | Basic summaries | Startups, 2–10 seats |
| Aircall | $30/user/mo | AI summaries | Sales/support + CRM |
| GoTo Connect | $27/user/mo | Basic AI | Simple SMB setup |
| Vonage | $20/user/mo | Developer APIs | API-first teams |
| Five9 | $119/user/mo | Agent Assist, Genius AI | Large enterprise contact centers |
1. DialPhone AI Pro — best for unified UC + CC on one bill
Starting price: $24/user/mo (billed annually) Best for: mid-market and enterprise teams wanting UCaaS and CCaaS on one platform with published pricing Check current pricing: dialphone.com/pricing
Key features
- AI-native calls, SMS, meetings, fax, and contact center on one stack
- Proactive Workflow Automation — AI creates CRM records and drafts follow-up SMS automatically
- Smart Virtual Concierge — dedicated HIPAA-eligible AI Receptionist at $59/mo
- Contact center from $65/user with published tiers through Elite at $145
- 500+ integrations (Salesforce, HubSpot, MS Teams, Zendesk, ServiceNow)
- 99.999% uptime SLA, SOC 2 Type II, HIPAA BAA, GDPR, PCI-DSS, FINRA
Pros vs. Dialpad
- UCaaS and CCaaS unified; Dialpad splits them into separate products
- Published pricing at every contact-center tier; Dialpad Ai Contact Center is mostly quote-only
- Dedicated AI Receptionist SKU instead of generic agent builder
- HIPAA BAA included on Advanced ($34) tier and above with no surcharge
- Microsoft Teams Operator Connect support natively
Cons
- Newer category entrant than Dialpad (11+ years vs Dialpad’s 14+)
- Dialpad’s real-time sales coaching is more mature for pure-sales use cases
Who it’s best for
Teams that need both business phone and contact center, regulated-industry buyers (healthcare, finance), and procurement teams that require published pricing.
DialPhone pricing → · DialPhone vs Dialpad direct comparison →
2. RingCentral — best for enterprise telephony breadth
Starting price: $30/user/mo Best for: large enterprises with global telephony needs Check current pricing: ringcentral.com/office/plansandpricing.html
RingCentral has 20+ years of category leadership and remains the default for enterprises with global telephony complexity. RingSense (their conversation intelligence) is available but a separate paid add-on rather than included.
Pros: deep global telephony; mature enterprise processes; strong analyst recognition. Cons: AI is bolt-on not native; CCaaS split into RingCX; pricing climbs fast with add-ons; long-term contracts.
See DialPhone vs RingCentral → · See RingCentral alternatives →
3. 8x8 — best for global teams with heavy international calling
Starting price: $24/user/mo Best for: organizations with international calling needs and unified XCaaS preference Check current pricing: 8x8.com/products/plans-and-pricing
8x8 offers unlimited international calling to many countries in higher tiers and brands its unified UC+CC platform as XCaaS. Strong compliance posture.
Pros: broad international inclusion; unified XCaaS branding; solid regulated-industry coverage. Cons: admin UX denser than modern competitors; AI trails DialPhone and Dialpad; higher CCaaS tiers move to custom pricing.
4. Nextiva — best for mid-market CX focus
Starting price: $20/user/mo Best for: mid-market teams with customer-experience-first positioning Check current pricing: nextiva.com/pricing
Nextiva repositioned from business communications to CX platform. Bundles voice, video, SMS, and customer-relationship features.
Pros: strong CX narrative; bundled CRM features; 24/7 support. Cons: CCaaS capability less mature; AI still maturing relative to AI-native peers.
5. Zoom Phone — best for Zoom-standardized organizations
Starting price: $10/user/mo (metered); $20/user/mo (unlimited) Best for: teams already on Zoom Meetings who want PSTN at low cost Check current pricing: zoom.com/en/products/voip-phone/pricing/
Zoom Phone is the PSTN layer for Zoom Meetings. Cheapest entry point; admin UI inherits Zoom’s familiar surface.
Pros: lowest entry price; strong Zoom Meetings integration. Cons: SMS basic; AI features are mostly separate Zoom AI Companion licenses; Zoom Contact Center is a separate product.
6. OpenPhone — best for startups and very small teams
Starting price: $19/user/mo Best for: startups, solopreneurs, 2–10 person teams Check current pricing: openphone.com/pricing
Modern, app-first business phone for small teams. Clean design, Slack-like UX.
Pros: beautiful apps; low setup friction; great for very small teams. Cons: limited enterprise features; no real contact center; not HIPAA-eligible.
7. Aircall — best for sales/support with deep CRM
Starting price: $30/user/mo (Essentials, 3-user minimum) Best for: sales and support teams using Salesforce, HubSpot, or Zendesk Check current pricing: aircall.io/pricing
Aircall built the category of “phone for sales/support with CRM embeds.” Excellent Salesforce, HubSpot, and Zendesk integrations.
Pros: deep CRM embeds; purpose-built for sales/support workflows. Cons: higher starting price; AI added recently; no unified UCaaS/meetings story.
8. GoTo Connect — best for SMBs wanting simple setup
Starting price: $27/user/mo Best for: small and mid-size businesses prioritizing deployment simplicity Check current pricing: goto.com/connect/pricing
GoTo Connect (formerly Jive) focuses on drag-and-drop dial-plan simplicity.
Pros: easy admin; clear pricing; good SMB story. Cons: AI lags; contact center thin.
9. Vonage — best for developer APIs
Starting price: $20/user/mo Best for: teams with strong developer capacity wanting programmable voice and messaging Check current pricing: vonage.com/unified-communications/plans/
Vonage splits into Vonage Business Communications (UCaaS) and Vonage Communications APIs (developer platform).
Pros: mature developer APIs; good programmable voice story. Cons: AI less differentiated; UC and APIs products overlap confusingly.
10. Five9 — best for large, complex contact centers
Starting price: $119/user/mo (Core) Best for: 500+ seat contact centers that don’t need unified UCaaS Check current pricing: five9.com/products/capabilities/cloud-contact-center-pricing
Five9 is a pure-play CCaaS — not a UCaaS alternative. Included for teams whose Dialpad evaluation is actually about the contact center.
Pros: deep CCaaS; mature workflow automation; Genius AI. Cons: no UCaaS; higher per-seat pricing; requires a separate business phone vendor.
How to choose the right Dialpad alternative
Three questions to narrow the field:
1. Do you need a contact center, or just business phone? If contact center: DialPhone or 8x8 for unified; Five9 or Genesys for pure CCaaS. If just business phone: DialPhone, RingCentral, Zoom Phone.
2. Is transparent pricing a procurement requirement? DialPhone publishes every tier including CCaaS. Most others require custom quotes at the enterprise level.
3. What’s your team size?
- 2–10 people: OpenPhone, DialPhone Core
- 10–200 people: DialPhone, Nextiva, Zoom Phone
- 200–2,000 people: DialPhone, 8x8, RingCentral
- 2,000+ people: DialPhone enterprise, 8x8 enterprise, RingCentral enterprise
Why mid-market teams switch from Dialpad to DialPhone
Three repeating patterns from teams we onboard:
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“We needed contact center and UCaaS on one bill.” Dialpad’s Ai Contact Center is a separate SKU with separate pricing. DialPhone unifies them.
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“Published CCaaS pricing sped up procurement by weeks.” DialPhone Standard $65, Professional $95, Elite $145 — posted on the pricing page. Most competitors are quote-only.
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“AI features are included, not upsold.” DialPhone includes AI transcription, SMS drafting, and workflow automation in Advanced. Dialpad gates several features at Pro/Enterprise.
Start a free 14-day DialPhone trial → · See full DialPhone pricing → · Compare DialPhone vs Dialpad feature-by-feature →