The 10 best Zoom Phone alternatives in 2026
Zoom Phone is the cheapest published PSTN for teams already on Zoom Meetings. But cost-per-seat alone often misleads total-cost evaluation — SMS, AI, and contact center are separate licenses or products. This roundup compares ten Zoom Phone alternatives, including DialPhone AI Pro, on bundled value, AI depth, and suitability for teams needing more than basic voice.
Pricing and features verified from each vendor’s public pricing page on April 20, 2026. We re-verify every 90 days.
Quick comparison table
| Vendor | Starting price | AI focus | Best for |
|---|---|---|---|
| DialPhone AI Pro | $24/user/mo | AI-native UC + CC | Unified UC + CC, AI included |
| RingCentral | $30/user/mo | RingSense (add-on) | Enterprise breadth |
| Dialpad | $15/user/mo | Real-time coaching | Sales teams |
| 8x8 | $24/user/mo | Supervisor AI | Global teams |
| Nextiva | $20/user/mo | Unified CX AI | Mid-market CX |
| MS Teams Phone | $8/user/mo | Copilot (add-on) | Microsoft 365 shops |
| OpenPhone | $19/user/mo | Basic summaries | Startups |
| Aircall | $30/user/mo | AI summaries | Sales/support + CRM |
| GoTo Connect | $27/user/mo | Basic AI | SMB simplicity |
| Google Voice | $10/user/mo | Minimal | Google Workspace shops |
1. DialPhone AI Pro — best for AI-included unified UC + CC
Starting price: $24/user/mo Best for: teams wanting AI, SMS, meetings, and contact center on one platform Check current pricing: dialphone.com/pricing
Key features
- AI-native calls, SMS, meetings, fax, and contact center on one platform
- AI captions, meeting summaries, and SMS drafting included in base tier
- HD video meetings for 200 participants (no separate license)
- Business SMS with compliance built in (TCPA, 10DLC, STOP-keyword)
- Contact center from $65/user with published tiers
- 99.999% uptime SLA, SOC 2 Type II, HIPAA BAA
Pros vs. Zoom Phone
- No separate AI Companion license required — AI is in the base plan
- Native business SMS with compliance instead of basic Zoom Phone SMS
- Unified contact center; Zoom splits Zoom Contact Center as a separate product
- Stronger regulated-industry compliance (HIPAA BAA at no surcharge)
Cons
- Higher entry price than Zoom Phone metered
- Zoom Meetings is a familiar surface some teams prefer to keep
DialPhone pricing → · DialPhone vs Zoom Phone direct comparison →
2. RingCentral — best for enterprise telephony breadth
Starting price: $30/user/mo Best for: large enterprises with global telephony complexity
Pros: deep telephony; enterprise maturity. Cons: AI bolt-on; CCaaS split; aggressive contracts.
3. Dialpad — best for AI-first sales teams
Starting price: $15/user/mo Best for: sales teams prioritizing real-time coaching
Pros: strong AI brand; real-time coaching. Cons: CCaaS separate; some AI gated.
4. 8x8 — best for global teams
Starting price: $24/user/mo Best for: international calling and XCaaS
Pros: broad international inclusion; unified XCaaS. Cons: dense admin; AI trails.
5. Nextiva — best for mid-market CX focus
Starting price: $20/user/mo Best for: mid-market with CX-first positioning
Pros: CX narrative; 24/7 support. Cons: CCaaS less mature; AI still catching up.
6. Microsoft Teams Phone — best for M365 shops
Starting price: $8/user/mo (requires M365) Best for: organizations standardized on Microsoft 365
Pros: cheapest add-on PSTN; native Teams experience. Cons: no dedicated CCaaS; SMS/fax require partners; AI via Copilot separately.
DialPhone supports Teams via Operator Connect for customers who want Teams as the endpoint with DialPhone’s AI and CCaaS underneath. See the integration →.
7. OpenPhone — best for startups and small teams
Starting price: $19/user/mo Best for: 2–10 person teams
Pros: beautiful apps; low friction. Cons: limited enterprise; no CCaaS; not HIPAA-eligible.
8. Aircall — best for sales/support + CRM
Starting price: $30/user/mo (3-user min) Best for: teams living in Salesforce, HubSpot, Zendesk
Pros: deep CRM embeds. Cons: higher entry; no UCaaS/meetings.
9. GoTo Connect — best for SMB simplicity
Starting price: $27/user/mo Best for: SMBs wanting drag-and-drop admin
Pros: easy admin. Cons: AI lags; thin CCaaS.
10. Google Voice for Workspace — best for Google Workspace shops
Starting price: $10/user/mo (Starter) Best for: organizations fully on Google Workspace wanting bundled PSTN
Google Voice is a minimal business phone layer built into Google Workspace. Good for very simple use cases.
Pros: cheap; native Google Workspace experience; simple admin. Cons: no real SMS at business scale; no AI beyond basic transcription; no contact center; limited international.
How to choose the right Zoom Phone alternative
1. Do you need real SMS and contact center on the same platform? DialPhone or 8x8. Avoid Zoom Phone if so.
2. Is AI in the base plan a requirement? DialPhone, Dialpad. Avoid Zoom Phone (separate AI Companion).
3. What’s your existing stack?
- Zoom Meetings-heavy: keep Zoom, add DialPhone for voice/SMS/CCaaS
- Microsoft 365-heavy: Teams Phone + DialPhone via Operator Connect
- Google Workspace-only: Google Voice or DialPhone
Why mid-market teams switch from Zoom Phone to DialPhone
Three patterns:
-
“SMS was a compliance blocker.” DialPhone ships TCPA/10DLC/STOP-keyword handling in business SMS.
-
“AI features kept costing more.” DialPhone includes AI captions, summaries, and SMS drafting in Advanced without a separate Copilot-style add-on.
-
“We needed contact center without a second vendor.” DialPhone CCaaS is unified with business phone on one platform and one bill.
Start a free 14-day DialPhone trial → · Compare DialPhone vs Zoom Phone → · See DialPhone pricing →