Phone system and AI for real estate agents, brokers, and property management
Independent agents to 500+ agent brokerages use DialPhone for per-listing call tracking, AI-driven lead capture, SMS drip campaigns, and tenant-service contact centers — integrated with Follow Up Boss, Chime, KvCORE, Salesforce, and other real estate CRMs.
Why real estate teams choose DialPhone
- AI Receptionist captures leads 24/7 — no more voicemail-to-email backlog
- Tracking numbers per listing — know which Zillow / Realtor.com / Facebook ad drove each call
- SMS drip campaigns with TCPA and 10DLC compliance
- CRM integrations — Follow Up Boss, Chime, KvCORE, Salesforce, HubSpot, Top Producer
- Call recording for listing-appointment prep and buyer-consult documentation
- Mobile softphone — field agents work from laptop or mobile without sharing personal numbers
- Multi-site — centralized numbers for multi-office brokerages
- PCI-DSS payment IVR — collect earnest money or application fees by phone
Use cases by role
Independent agents (solo)
- Business number separate from personal cell
- AI Receptionist handles leads while you’re at showings
- SMS drip auto-enrolled from website form-fills
- Call recording for open-house follow-ups
- Click-to-call inside Follow Up Boss or Chime
- Mobile softphone so prospects never see your personal number
Buyer-agent and listing-agent teams
- Skills-based routing — buyer leads to buyer agents, listing inquiries to listing agents
- Shared team inbox for SMS with 2-minute SLA
- Call transcripts auto-filed to the right contact in the CRM
- Split-territory routing (by zip code) for geographically distributed teams
Property management companies
- Tenant-service contact center with SMS maintenance requests
- AI Receptionist for after-hours maintenance (triages emergencies to on-call)
- Rent-reminder SMS with TCPA compliance
- Integration with AppFolio, Buildium, Yardi
- Multi-property routing — each property rings through to the right property manager
Brokerage head offices (mid/large)
- Per-agent number provisioning at scale (onboarding 50+ agents/month)
- Centralized compliance recording
- Manager dashboards for call volume, AHT, conversion by agent
- Split-commission tracking via CRM integration
- Multi-office with unified dial plan
Call tracking and lead attribution
DialPhone number pools let you assign:
- Tracking number per active listing (MLS ID → unique number)
- Tracking number per paid campaign (Zillow / Realtor.com / Facebook / Google Ads)
- Tracking number per agent per market
- Tracking number per open-house event
Call data flows into the CRM with full attribution — you see the lead source, the listing, the agent, the duration, the AI transcript, and the outcome.
MLS and industry compliance
- MLS recording rules — varies by MLS; DialPhone supports state-specific one-party vs two-party consent
- Fair Housing Act — AI scripts avoid protected-class language; call reviews flag violations
- TCPA — consent tracking for all outbound SMS and calls
- State real estate commission rules — handled per state (licensing, disclosure requirements)
- RESPA — no kickback-triggering payments routed through the platform
Common migrations
- From personal cell phones — dedicated business number with AI after-hours
- From CallRail or other tracking-only tools — DialPhone replaces tracking AND phone system in one vendor
- From OpenPhone — team-routing and CRM depth when you scale past 10 agents
- From Grasshopper — modern app-first replacement with real CRM integration
- From RingCentral — lower TCO and better real-estate-specific integrations
Pricing for real estate
- Solo agent: Core $24/user/mo + AI Receptionist $59/mo = ~$83/mo total
- Small team (5–15 agents): Advanced $34/user/mo — adds Follow Up Boss/Chime/KvCORE sync
- Mid-size brokerage (15–100 agents): Ultra $54/user/mo — adds real-time analytics and priority support
- Large brokerage / property management: Contact Center tiers — skills-based routing, omnichannel
See full pricing · talk to a real estate specialist.