1:1 comparison · Verified August 27, 2026 If you’re weighing DialPhone vs Google Voice for Business for your business phone system in 2026, the choice usually comes down to three factors: real total cost over 36 months, whether AI receptionist is included or addon, and how the platform handles US/Canada cross-border seats.
Every competitor figure below is taken from the vendor’s own published pages and is listed with its source and check date at the end of this page. Where a vendor does not publish a figure, this page says so instead of estimating.
TL;DR: at a glance
- Best for 1-10 seat teams already on google workspace wanting lowest published price business numbers: Google Voice for Business
- Best for teams that need video meetings, business SMS, online fax or a contact center, none of which Google Voice carries: DialPhone
- Critical 2026 difference: Google Voice has the lower published entry price ($10 vs $24). The 10-user cap applies to Starter only; Standard at $20 supports an unlimited number of users and adds auto attendants and ring groups.
Quick comparison table
| Feature | DialPhone | Google Voice for Business |
|---|---|---|
| Starting price | $24/user/mo | $10/user/mo (Starter) |
| Setup fee | $0 | Not publicly listed |
| AI receptionist | Add-on ($59/mo) | Add-on |
| Published uptime SLA | 99.999% monthly uptime target with service credits (Terms §6) | No public SLA located |
| HIPAA BAA | BAA offered on Advanced and higher (HIPAA) — a contract, not a certification | Not publicly confirmed |
| SOC 2 | Contact DialPhone for current status, scope and documentation (SOC 2) | Not publicly confirmed |
| GDPR | DPA and EU data residency (GDPR) — not a certification | Not publicly confirmed |
| PCI DSS | Contact DialPhone for current status, scope and documentation (PCI) | Not publicly confirmed |
| Founded | 2024 | 2009 |
| Headquarters | Hong Kong | Mountain View, CA |
| 36-month seat cost, 25 seats | $21,600 (25 × $24 × 36, Core annual) | $9,000 (25 × $10 × 36, Starter) but Starter caps at 10 users; $18,000 at Standard $20 |
Pricing breakdown
DialPhone
- Core ($24/user/mo, annual): unlimited US/Canada calling, SMS, HD video meetings up to 200 participants, AI live captions and transcription
- Advanced ($34, annual): adds AI SMS drafting, Proactive Workflow Automation, integrations and a HIPAA BAA
- Ultra ($54, annual): adds advanced analytics
- Contact Center (separate CCaaS plans from $65/agent/mo): omnichannel routing, AI quality management, workforce management
- Smart Virtual Concierge (AI Receptionist): separate $59/month add-on, or $69/month in the AI Pro Bundle
All plans are billed annually and include a 14-day free trial with no card required. A HIPAA Business Associate Agreement is available on Advanced and higher. The AI Receptionist is a separate add-on, not part of Core, Advanced or Ultra.
Google Voice for Business
Published tiers: Starter $10, Standard $20, Premier $30 per user per month. Starter is limited to 10 users and is US-only on the plan page; Standard supports an unlimited number of users and adds auto attendants, ring groups, call queuing and eDiscovery; Premier adds unlimited international billing locations and BigQuery reporting. Google Voice is sold as part of Google Workspace
The figure above counts subscription seats only, at Core annual pricing: 25 x $24 x 36 = $21,600. It excludes taxes and telecom fees, usage, hardware and add-ons such as the AI Receptionist. Model your own configuration with the VoIP TCO calculator.
Feature parity
Where Google Voice is the better fit
Google publishes the lowest entry price in this comparison set at $10 per user per month, and Standard at $20 carries no user cap. For a team already standardised on Google Workspace, Voice sits inside the same admin console, the same identity and the same billing relationship, which removes a vendor rather than adding one.
Google Voice’s limitation
Starter is capped at 10 users, so growth forces a tier change. Google Voice is a calling product: no contact center, no packaged AI receptionist, and a much narrower feature surface than a dedicated business-phone platform.
Where DialPhone is the better fit
DialPhone adds what Voice does not carry: HD video meetings for up to 200 participants, business SMS, online fax, a contact-center product from $65 per agent, and a packaged AI receptionist at $59 a month.
DialPhone’s limitation
DialPhone costs $24 per user against Google’s $10 at entry, and for a Google Workspace shop it means administering a second vendor. It was founded in 2024, against Google’s scale and infrastructure.
When to pick Google Voice for Business
Choose Google Voice for Business if:
- 1-10 seat teams already on Google Workspace wanting lowest published price business numbers
When to pick DialPhone
Choose DialPhone if:
- Teams beyond 10 seats, or any team needing AI receptionist, multi-level IVR, advanced reporting, or non-Google CRMs
- You want an AI receptionist from the same vendor as your phone system (Smart Virtual Concierge, $59/month add-on)
- You want unlimited US and Canada calling in the base plan without an enterprise agreement
- You want a contractual 99.999% monthly uptime target with service credits (Terms section 6)
- You need a HIPAA Business Associate Agreement (available on Advanced and higher)
What’s NOT in the comparison
Some features that don’t differ meaningfully between the two for SMB use cases:
- Mobile apps (both have iOS/Android)
- Standard VoIP features (call forwarding, voicemail, hold music)
- Number porting (both support; timelines depend on the losing carrier, number type and documentation)
If a comparison post tells you “DialPhone has voicemail and Google Voice for Business has voicemail”, yes, every vendor does. The differences that matter are above.
How we built this comparison
Competitor pricing, plan names and feature availability are taken from the vendor’s own current pricing, product, security and legal pages. Every figure used is listed with its source, publisher and check date in the Sources section of this page. Where a vendor does not publish a figure, this page says so rather than estimating one.
DialPhone figures come from the DialPhone pricing page and the Terms of Service. If you find a discrepancy, tell us and we will correct it.
Verdict
For most SMB teams in the US/Canada in 2026: Google Voice has the lower published price at every tier, while DialPhone adds published contact-center tiers, a HIPAA BAA on Advanced and higher, and an AI receptionist add-on. Google Voice for Business fits teams that match its specific niche (Google Workspace add-on VoIP).
The honest test: run both through the TCO calculator at your actual seat count + use case. Whichever lands lower for your spec is the right answer.
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Compiled by Darshan M, Growth Operations · DialPhone. The 2026 SMB VoIP pricing dataset cited above is published openly at dialphone.com/data/voip-pricing-2026.json under CC BY 4.0.