1:1 comparison · Verified August 27, 2026 If you’re weighing DialPhone vs Aircall for your business phone system in 2026, the choice usually comes down to three factors: real total cost over 36 months, whether AI receptionist is included or addon, and how the platform handles US/Canada cross-border seats.
Every competitor figure below is taken from the vendor’s own published pages and is listed with its source and check date at the end of this page. Where a vendor does not publish a figure, this page says so instead of estimating.
TL;DR: at a glance
- Best for outbound and inbound calling teams that want 250+ integrations on the entry plan and per-minute AI billing: Aircall
- Best for teams that want a published per-user price, an SLA on every tier, and business phone plus contact center on one agreement: DialPhone
- Critical 2026 difference: Aircall’s SLA and single sign-on are published only on its quote-only Custom plan, which carries a 25-licence minimum. DialPhone publishes a 99.999% monthly uptime target with service credits on all plans.
Quick comparison table
| Feature | DialPhone | Aircall |
|---|---|---|
| Starting price | $24/user/mo (Core, annual) | Not shown as a fixed figure: Aircall’s pricing page renders the per-licence price by country and currency |
| Published licence minimum | None published | 3 licences on Essentials and Professional; 25 licences on Custom |
| Top tier | $54/user/mo (Ultra) | Custom, quote only |
| Service-level agreement | 99.999% monthly uptime target with service credits (Terms §6) | Published only on the Custom plan |
| Single sign-on | Available | Published only on the Custom plan |
| Setup fee | $0 | Not publicly listed |
| AI receptionist | Add-on ($59/mo) | Add-on |
| Published uptime SLA | 99.999% monthly uptime target with service credits (Terms §6) | No public SLA located |
| HIPAA BAA | BAA offered on Advanced and higher (HIPAA) — a contract, not a certification | Not publicly confirmed |
| SOC 2 | Contact DialPhone for current status, scope and documentation (SOC 2) | Not publicly confirmed |
| GDPR | DPA and EU data residency (GDPR) — not a certification | Not publicly confirmed |
| PCI DSS | Contact DialPhone for current status, scope and documentation (PCI) | Not publicly confirmed |
| Founded | 2024 | 2014 |
| Headquarters | Hong Kong | Paris, France |
| 36-month seat cost, 25 seats on Core, annual billing | $21,600 | Quote required |
Pricing breakdown
DialPhone
- Core ($24/user/mo, annual): unlimited US/Canada calling, SMS, HD video meetings up to 200 participants, AI live captions and transcription
- Advanced ($34, annual): adds AI SMS drafting, Proactive Workflow Automation, integrations and a HIPAA BAA
- Ultra ($54, annual): adds advanced analytics
- Contact Center (separate CCaaS plans from $65/agent/mo): omnichannel routing, AI quality management, workforce management
- Smart Virtual Concierge (AI Receptionist): separate $59/month add-on, or $69/month in the AI Pro Bundle
All plans are billed annually and include a 14-day free trial with no card required. A HIPAA Business Associate Agreement is available on Advanced and higher. The AI Receptionist is a separate add-on, not part of Core, Advanced or Ultra.
Aircall
Aircall publishes three plans, Essentials, Professional and Custom, priced per licence with an annual or monthly toggle and a 25 percent annual discount. The per-licence figure is rendered by country and currency rather than printed as one global number, so check it on Aircall’s own page for your country rather than trusting a third-party figure, ours included.
What Aircall does publish plainly is the structure. Essentials and Professional both carry a three-licence minimum. Custom carries a twenty-five-licence minimum and is quote-only. Essentials includes 250+ integrations and API access, IVR, call recording, click-to-dial, SMS and MMS, softphones for desktop, Android and iOS, and unlimited simultaneous outbound calls. Professional adds Salesforce CTI, mandatory call tagging, advanced analytics and live monitoring, smart routing, manual and automated queue callback, Power Dialer and Voicemail Drop.
Two things sit only on the Custom plan: a service-level agreement, and single sign-on. If either is a hard requirement, Aircall’s entry and mid tiers do not carry it.
AI is metered rather than bundled. Every account gets 50 free AI Voice Agent minutes a month plus 100 bonus minutes at sign-up; beyond that, AI Voice Agents are billed per minute in bundles, with pay-as-you-go rates quoted for up to and beyond 2,500 minutes. AI Assist and AI Assist Pro are per-licence add-ons.
The figure above counts subscription seats only, at Core annual pricing: 25 x $24 x 36 = $21,600. It excludes taxes and telecom fees, usage, hardware and add-ons such as the AI Receptionist. Model your own configuration with the VoIP TCO calculator.
Feature parity
Where Aircall is the better fit
Aircall puts 250+ integrations and API access on its entry plan rather than gating them upward, which matters if your calling lives inside a CRM. Power Dialer, Voicemail Drop, smart routing and queue callback are published on Professional. AI Voice Agent minutes are billed per minute, so light AI use costs little, and every account gets 50 free minutes a month.
Aircall’s limitation
The service-level agreement and single sign-on appear only on the Custom plan, which is quote-only with a 25-licence minimum. Essentials and Professional carry a three-licence minimum, so a one or two person business cannot buy at all. Aircall also does not print a fixed per-licence price; it renders one per country.
Where DialPhone is the better fit
DialPhone publishes a fixed per-user price rather than rendering one per country, applies its 99.999% monthly uptime target with service credits to every plan rather than to a quote-only tier, and bills business phone and contact center on one agreement.
DialPhone’s limitation
DialPhone was founded in 2024 against Aircall’s 2014, and publishes no integration count. Its AI receptionist is a flat $59 per month whether you use it once or constantly, where Aircall’s per-minute model costs less at low volume.
When to pick Aircall
Choose Aircall if:
- You need 250+ integrations and API access on the entry plan
- You run outbound campaigns and want Power Dialer and Voicemail Drop
- You want AI Voice Agent time billed per minute rather than as a flat monthly fee
- You need Salesforce CTI, smart routing and queue callback on a published tier
When to pick DialPhone
Choose DialPhone if:
- You need an SLA and single sign-on without moving to a quote-only 25-licence plan
- You want an AI receptionist from the same vendor as your phone system (Smart Virtual Concierge, $59/month add-on)
- You want unlimited US and Canada calling in the base plan without an enterprise agreement
- You want a contractual 99.999% monthly uptime target with service credits (Terms section 6)
- You need a HIPAA Business Associate Agreement (available on Advanced and higher)
What’s NOT in the comparison
Some features that don’t differ meaningfully between the two for SMB use cases:
- Mobile apps (both have iOS/Android)
- Standard VoIP features (call forwarding, voicemail, hold music)
- Number porting (both support; timelines depend on the losing carrier, number type and documentation)
If a comparison post tells you “DialPhone has voicemail and Aircall has voicemail”, yes, every vendor does. The differences that matter are above.
How we built this comparison
Competitor pricing, plan names and feature availability are taken from the vendor’s own current pricing, product, security and legal pages. Every figure used is listed with its source, publisher and check date in the Sources section of this page. Where a vendor does not publish a figure, this page says so rather than estimating one.
DialPhone figures come from the DialPhone pricing page and the Terms of Service. If you find a discrepancy, tell us and we will correct it.
Verdict
There is no automatic winner here. DialPhone fits teams that want business phone and contact center from one vendor with published per-seat pricing and an AI receptionist available as a paid add-on. Aircall fits teams that match its own strengths (call-center-focused VoIP). Price both at your real seat count against each vendor’s current pricing page before deciding.
The honest test: run both through the TCO calculator at your actual seat count + use case. Whichever lands lower for your spec is the right answer.
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Compiled by Darshan M, Growth Operations · DialPhone. The 2026 SMB VoIP pricing dataset cited above is published openly at dialphone.com/data/voip-pricing-2026.json under CC BY 4.0.