CCPA / CPRA compliance

DialPhone honors California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) rights globally. We do not sell or share personal information.

Consumer rights supported

Right to know — what data is collected, sources, purposes, recipients
Right to delete — erasure of personal information with exceptions for legal retention
Right to correct — fix inaccurate personal information
Right to opt-out of sale — we don't sell data, but the opt-out mechanism exists
Right to opt-out of sharing (CPRA) — cross-context behavioral advertising
Right to limit use of sensitive personal information
Non-discrimination for exercising rights

Documents

→ Privacy Policy
→ Data Processing Agreement (CCPA service-provider terms)
→ Subprocessor registry

CCPA / CPRA FAQ

Does DialPhone sell personal information?

No. We do not sell personal information, share it for cross-context behavioral advertising, or exchange it for anything of value. Our business model is subscription fees from customers.

How do I submit a consumer rights request?

Email privacy@dialphone.com or submit via the Privacy Policy. We respond within 45 days (90 with extension) per CCPA requirements.

If I'm not a California resident, do these rights apply?

DialPhone honors CCPA rights globally as a matter of policy. Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and other state privacy frameworks provide comparable rights — we honor those too.

What about end users (people on calls with your customers)?

DialPhone processes end-user data as a service provider on behalf of customers under a Data Processing Agreement. End users should submit rights requests to the customer (the business they interacted with); customers can then instruct DialPhone to execute the request through the admin portal.